Contact Centre Nqf4

Responsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...

3.Key Performance Areas:Core, essential responsibilities / outputs of the position (KPA's)Task Complexity:Operational Planning Optimise and align operational targets, processes and systems to business strategy of the Customer Experrience and Enterprise Business Unit Compile the Functional Unit Business Plan and manage the plan in line with the overall MTN...

GENERAL PURPOSERESPONSIBILITIES- PRINCIPAL RESPONSIBILITIES_ Drive results through others Meeting and exceeding sales and service objectives- GENERAL RESPONSIBILITIES_Operations Ensure the effective and efficient running of the Call Centre. Ensure that the contact centre KPIs are met. Keep up to date with business development and new product lines Manage...

An exciting opportunity within Energy at Work Projects is now available We are in search of a Contact Centre Manager - Client Services; a highly motivated and organized individual with extreme attention to detail who is looking for a chance to be part of a dynamic organization that offers an opportunity to establish a dynamic career in outsourced services...

A payment solutions provider is looking for a Contact Centre Advisor to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times.DUTIES & RESPONSIBILITIES, NOT LIMITED TO:Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client mails and /...

WhatsApp Contacts for Application / We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints. NO EXPERIENCE REQUIRED. Training will be Provided.Roles Answering or making calls to clients to learn about and address...

Experienced and suitably qualified Contact Centre Team Leader who is accountable, well spoken, and client service driven.The position comprises delivery in the following areas:Managing the daily operations of the contact centre; Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; Maintaining...

Job Number 71223Job Type PermanentJob Title Contact Centre AgentComputer Skills MS OfficeIndustry ServiceCity JohannesburgProvince GautengCONDENSED LIST OF DUTIES: Handle telephone queries. Record all calls received. Attend to all claims queries received for the Funds. Utilising the documents system correctly (Oculus). Basic understanding of funds Posting...

Job Number 72948Job Type PermanentJob Title Contact Centre AgentComputer Skills MS OfficeIndustry ServiceCity Johannesburg (CBD)Province GautengCONDENSED LIST OF DUTIES: Handle telephone queries. Record all calls received. Attend to all claims queries received for the Funds. Utilising the documents system correctly (Oculus). Basic understanding of Benefits...

Johannesburg - HybridThis is a hybrid position primarily based in Johannesburg, South Africa. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible workingWe give you a world...

The Team leader will be responsible for the management and performance of a team of Inbound Call Centre agents based in both Joburg South and Silver Lakes. The team leader will be based in Joburg South mainly, but traveling to Silver Lakes may be required from time to time.Main Responsibilities (including but not limited to):Achieve daily and monthly...

CONTACT CENTRE AGENTCALL CENTREMINIMUM REQUIREMENTS: Grade 12 with English and Afrikaans Call Centre Certificate advantageous Good attendance and ReliabilityBASIC WORK EXPERIENCE REQUIRED: Minimum of 12 years call centre/ customer service experience.KNOWLEDGE AND SKILLS: Communication, interpersonal and administration skills. Customer services orientation....

Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its...

We are looking for an exceptional Team Leader, to supervise and grow the internal customer service team as well as support the Contact Centre Manager on team leader duties with the Telesales Consultants.Leading by example you will motivate, coach, encourage and inspire the team to reach sales, gross profit targets and productivity targets.By using a...

The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through, quality management. Providing full support to the Contact Centre Manager.Principal...

Manager Contact Centre, Customer Collections Job Overview Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To manage the operational environment, performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment, so as to ensure implementation of the Business...

Title:Contact Centre Sales Team Leader:Salary: 35000Description: We are looking for an exceptional Team Leader, to supervise and grow the internal customer service team as well as support the Contact Centre Manager on team leader duties with the Telesales Consultants. Leading by example you will motivate, coach, encourage and inspire the team to reach sales,...

Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral...

IntroductionMetropolitan is one of the oldest financial services brands in South Africa. With a 126-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Metropolitan operates in South Africa, but the...

Main job purposeManage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectivesMain ObjectiveEnsure agent and team achievement against set KPI targets through effective performance tracking coaching...