Contact Centre Agents

Our client in the multimedia industry is seeking contact centre agents to assist customers via live chat platforms within a shifted environment. **Requirements**: - Matric/Degree - Live chat experience is an advantage - Stable internet connection - Able to work shifted hours - Great written and spoken skills - Tech savvy **Job Type**: Temporary Contract...

**Job Number** - 71223 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...

**Job Number** - 72948 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg (CBD) **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...

**Job description** Our client in the multimedia industry is seeking contact centre agents to assist customers via live chat platforms within a shifted environment on a 6 month contract. **Duties and responsibilities** - Assisting customers via various forms of communication - Ensuring an effortless customer experience - Providing information to clients...

**CONTACT CENTRE AGENT** **CALL CENTRE** **MINIMUM REQUIREMENTS**: - Grade 12 with English and Afrikaans - Call Centre Certificate advantageous - Good attendance and Reliability **BASIC WORK EXPERIENCE REQUIRED**: - Minimum of 1-2 years call centre/ customer service experience. **KNOWLEDGE AND SKILLS**: - Communication, interpersonal and...

Job Number 72948Job Type PermanentJob Title Contact Centre AgentComputer Skills MS OfficeIndustry ServiceCity Johannesburg (CBD)Province GautengCONDENSED LIST OF DUTIES: Handle telephone queries. Record all calls received. Attend to all claims queries received for the Funds. Utilising the documents system correctly (Oculus). Basic understanding of Benefits...

Job Number 71223Job Type PermanentJob Title Contact Centre AgentComputer Skills MS OfficeIndustry ServiceCity JohannesburgProvince GautengCONDENSED LIST OF DUTIES: Handle telephone queries. Record all calls received. Attend to all claims queries received for the Funds. Utilising the documents system correctly (Oculus). Basic understanding of funds Posting...

CONTACT CENTRE AGENTCALL CENTREMINIMUM REQUIREMENTS: Grade 12 with English and Afrikaans Call Centre Certificate advantageous Good attendance and ReliabilityBASIC WORK EXPERIENCE REQUIRED: Minimum of 12 years call centre/ customer service experience.KNOWLEDGE AND SKILLS: Communication, interpersonal and administration skills. Customer services orientation....

GENERAL PURPOSERESPONSIBILITIES- PRINCIPAL RESPONSIBILITIES_ Drive results through others Meeting and exceeding sales and service objectives- GENERAL RESPONSIBILITIES_Operations Ensure the effective and efficient running of the Call Centre. Ensure that the contact centre KPIs are met. Keep up to date with business development and new product lines Manage...

**Requirements**: - Grade 12 - A Diploma/Certificate in Supervisory Management Diploma/Certificate - Knowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive) - 4 years overall experience required for the role - 2 years of the overall experience should be as a second in charge (2IC) to a Team...

**Main job purpose** Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives **Main Objective** Ensure agent and team achievement against set KPI targets through effective performance...

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA.Minimum Experience:1 - 2 years...

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA. Minimum Experience: 1 - 2 years...

A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA. Minimum Experience: 1 - 2 years...

Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our internattional contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience -...

Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our internattional contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience -...

Responsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...

Main job purposeManage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectivesMain ObjectiveEnsure agent and team achievement against set KPI targets through effective performance tracking coaching...

Our Company is seeking Contact Centre Agents to start working Urgently for Inbound, outbound and Customer service support. Good communication skills Fluent in English and any other local Languages Ability to work well within the team Must be able to solve clients complaints No Experience will be needed as training will be...

**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's) **Task Complexity**: **Operational Planning** - Optimise and align operational targets, processes and systems to business strategy of the Customer Experrience and Enterprise Business Unit - Compile the Functional Unit Business Plan and manage the plan in line...