Trainer

2 weeks ago

Johannesburg, South Africa Synergy Contact Centre Full time

**Job Purpose**:
The purpose of this role is to identify and monitor training needs within the organization, and design, plan and implement training programs, policies, and procedures to fulfill those needs. This role will report directly into the raining manager.

**Job Objectives**:

- Review existing training programs; suggest enhancements and modifications to improve engagement, learning, and retention and to meet the changing needs of clients, the organization or the industry.
- Ensures that training materials and programs are current, accurate, and effective.
- Maintain knowledge of new methods and techniques for training and training requirements applicable to the organization and Contact Centre industry.
- Identify problems and opportunities such as skills gaps, operational changes, or industry developments that training could improve.
- Conducts or facilitates required and recommended training sessions.
- Ensures that training milestones and goals are met. - Performs other related duties as assigned.

**Education and Experience Requirements**:

- Degree or Diploma in Human Resource, Training and Development or Education is preferred
- At least 2 years of experience as a Trainer within the contact centre environment
- Professional Certification in training (certified technical trainer) will be preferred. - Experience with artisanal training highly preferred as well
- Strong knowledge of development and learning practices.
- Ability to identify organizational training needs.
- Ability to determine the effectiveness of training.
- Good knowledge of succession planning and talent management methods.

**Job Knowledge and Skills Required**:

- Familiarity with modern and traditional training methods
- Thorough understanding of training processes.
- Sound understanding of the Contact Centre Industry
- Ability to moderate large groups
- Extremely organized and detail oriented.
- Proficient with Microsoft Office or related software.
- Ability to plan, manage time and multitask effectively
- Advanced database and computer skills
- Strong verbal and written communication skills and advanced record-keeping skills.
- Excellent decision-making and problem-solving skills
- Good collaboration and teamwork skills Essential Competencies
- Deciding and Initiating Action
- Persuading and Influencing
- Presenting and Communicating Information
- Writing and Reporting
- Analysing
- Planning and Organising
- Coping with Pressures and Setbacks

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Trainer: 2 years (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)

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