Field Service Representative

2 weeks ago

Johannesburg, South Africa BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing is currently looking for a **Field Service Representative **to join their team in **Johannesburg, South Africa**. **Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers.

This Boeing Field Service Representative position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.
- Developing airline support strategies, coordinating with senior leaders inside Boeing and the customer organizations.
- Ensuring excellent relationships and initiating corrective action to ensure customer satisfaction with company products and services.
- Provides airline operations support and contributes to the development of strategy and support plan.
- Reviews maintenance, engineering, flight operations and performance data and researches aircraft and fleet reliability issues.
- Assists with developing solutions to technical and operational issues.

**This position is expected to be 100% onsite, with 25% Travel**

**Position Responsibilities**:

- Utilize multi-disciplined technical expertise and company knowledge to assist the customer in achieving high levels of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action.
- Identifies and evaluates customers' business priorities and success criteria. Contributes to the development of strategy and support plan to achieve customer's operational objectives. Deploys and monitors support plan and acts to meet performance objectives.
- Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical On-The-Job training, and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues.
- Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services.
- Be comfortable presenting technical and non-technical information to internal and external leadership.
- Works with team, as well as suppliers and Boeing home organizations, to identify opportunities to leverage company products and services to meet customer specific requirements. Provides visibility of significant customer in service problems and opportunities. Identifies potential products and services offerings. Occasional domestic and international travel is required.
- Provides technical and operational guidance to customers. Monitors fleet operational status and responds to customer requests. Researches company and customer data to resolve onsite technical issues. Assists with developing solutions to technical and operational issues. Assesses response effectiveness.
- Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with mínimal supervision.
- Provide excellent support at any hour; any length of time; i.e., on call 24 hours per day, 7 days per week; as the job requires, and accept additional tasks and duties as assigned by the management.
- Understands the customers’ requirements to ensure customized solution for aircraft in AOG situations. Tracks progress of the solution and maintains company and customer situational awareness.
- Provides follow-up with the customer to ensure solution was received and suitable.

**Basic Qualifications (Required Skills/Experience)**:

- Good technical and soft skills with a high degree of both verbal and written communication to co-lead in a team environment.
- A willingness to identify operational issues and provide research-oriented guidance to the airline staff and management; able to provide local solutions.
- Ability to prioritize and manage customer workload without supervision.
- Ability to interact with all levels within airline management on technical issues.
- Ability to work closely with Executives within the Boeing organizations and Customers in a consultative role.
- Willingness to travel and support customers regionally and internationally.
- An understanding that this position may encompass long work weeks with several telecoms occurring in the evenings and possibly weekend hours.
- Propensity and capacity to co

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