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Application Support Specialist

4 months ago

Midrand, South Africa SACAA Full time

**SOFTWARE ANALYSES & TESTING**
- Investigate and analyse existing system and recommend improvements.
- Participate in business requirements gathering sessions.

**SYSTEMS DEVELOPMENT & CONFIGURATION**
- Conduct configuration of systems to ensure that the clients’ needs are met.
- Develop data flows.
- Participate in automation of business processes.
- Develop business reports and templates.

**SOFTWARE UPGRADES**
- Manage and monitor software upgrades.
- Test and implement new software releases.
- Conduct end user training as and when required.

**SYSTEM ENHANCEMENTS**
- Enhance existing systems as per user requests.
- Conduct system performance improvements.

**SYSTEM MAINTENANCE AND SUPPORT**
- Provide efficient system maintenance and support.
- Analyse and provide solutions for recurring production issues.
- Respond to systems issues, end-user queries and maintenance requests within ICT service level agreement.
- Extract data and reports as and when requested.

**SYSTEMS INTEGRATION**
- Assist with Integration of various systems in the organisation.
- Participate in system integration testing.

**Minimum Qualification**:

- National Diploma in IT or related qualification

**Ideal Qualification**:

- Java programming certificate

**Experience**
- 3 years IT Technician
- 3 - 5 years working in the IT environment

**Closing Date: 23 February 2024