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Rct Cloud Support Specialist

5 months ago

Midrand, South Africa Rectron Full time

Position: RCT Cloud Support Specialist

Key Responsibilities:

- Identify and troubleshoot issues related to the platform's functionality and collaborate with the development team to find solutions
- Provide timely updates to users regarding issue resolution and status
- Maintain accurate records of user interactions and issue resolution in the support ticketing system
- Review and provide feedback on support documentation, user guides, and training materials
- Work collaboratively with cross-functional teams to ensure optimal user experience and platform performance
- Participate in testing and quality assurance activities to support the platform's ongoing development and innovation
- Contribute to the development and maintenance of knowledge management systems to support self-service support options

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in technical support, with a strong emphasis on cloud-based platforms
- Excellent communication skills in English, both written and verbal
- Experience troubleshooting complex issues in a fast-paced environment
- Strong technical background in cloud-based technologies (i.e., AWS, Azure, GCP, etc.)
- Experience with support ticketing systems such as Zendesk, JIRA, or ServiceNow
- Ability to collaborate effectively with cross-functional teams to identify and solve complex technical problems

**Benefits**:

- Competitive salary
- Excellent benefits package, including health, dental, and vision insurance
- 401k plan with company match
- Generous paid time off package
- Professional development opportunities