Hotel Service Executive

4 days ago


Johannesburg, South Africa 7 Dimensions Full time

A 5 star hotel group in Dubai is seeking to employ Service Executives who have experience in a high end facility (5 - 7 star).

JOB DESCRIPTION:
You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place - we all roll our sleeves up and get stuck in wherever needed - but here's an idea of how we see the role;
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.

**REQUIREMENTS**:
2 years as a Service Executive in a 5 star or higher star establishment

Available immediately

High level English

Exceptionally well-groomed and well kept

Tertiary from hotel school or top hospitality training institution - advantage

WHAT IS ON OFFER:
Lucrative remuneration

Accommodation and meals etc

Everything that you need will be provided by the Hotel Group

COVID-19 considerations:
All interviews will be conducted via video, Zoom, WhatsApp etc

Application Question(s):

- Are you willing to work in Dubai?

**Education**:

- Certificate (preferred)

**Experience**:

- Hotel Service Executive: 2 years (required)

**Language**:

- English - fluent (preferred)

License/Certification:

- Cert/Diploma - Hospitality/Hotel School Institution (preferred)


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