Hotel Food and Beverage Manager

6 months ago

Johannesburg, South Africa Vivari Hotel & Spa Full time

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Day-to-Day Operations**
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
- Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
- Supports and supervises an effective monthly self inspection program.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Monitors and maintains the productivity level of employees.
- Verifies that all team members/supervisors understand the brand specific philosophy.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
- Establishes and maintains open, collaborative relationships with employees.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
- Follows property specific second effort and recovery plan.
- Stays readily available/ approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.

**Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/ approachable for all guests.
- Reviews comment cards and guest satisfaction result with employees.
- Responds in a timely manner to customer service department request.

**Additional Responsibilities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets, operating statements and payroll progress report.
- Performs other duties, as assigned, to meet business needs.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability** - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- **Communication**:

- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
- **Problem Solving and Decision Making** - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
- **Professional Demeanor**:

- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**
- **Building and Contributing to Teams** - Leads and participates as a member of a team to move the team toward the completion of common goals while fo

  • Food & Beverage Manager

    4 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    Career Growth Hospitality & Recruitment are looking for a dedicated, creative Food & Beverage Manager to join the team of a Luxury Hotel in Sandton. The responsibilities of the Food & Beverage Manager include managing F&B operations and standards, adhering to budgets, hiring and training food and beverage staff, and handling customer complaints. To be a...

  • Assistant Food and Beverage Manager

    4 weeks ago

    Johannesburg, South Africa Accor Hotel Full time

    Job title : Assistant Food and Beverage ManagerJob Location : Gauteng, JohannesburgDeadline : December 18, 2024Quick Recommended Links Jobs by Location Job by industries Job Description Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:           Working knowledge of, and...

  • Food and Beverage Team Member

    4 weeks ago

    Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full time

    At Dream Hotels and Resorts, we are seeking a dedicated Food and Beverage Intern to support our team in daily operations. This internship offers hands-on experience within the hospitality industry, fostering both technical and interpersonal skills.About the RoleThis role will provide opportunities to learn essential skills in guest service, inventory...

  • Assistant Food and Beverage Manager

    6 months ago

    Johannesburg, South Africa MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Restaurant Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Us:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are passionate about creating memories that last a lifetime.About the Role:We are seeking a highly motivated and experienced Restaurant Manager to lead our Flames outlet at Four...

  • Food & Beverage Supervisor 4 Boutique Hotel

    6 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    **Food & Beverage Supervisor - 4* Boutique Hotel - Johannesburg** An exciting opportunity is available for a Food & Beverage Supervisor to join a dynamic team in the hospitality industry. Reporting directly to the Operations Manager, this role involves overseeing the daily operations of the Food & Beverage department at a prestigious location. If you have...

  • Professional Assistant Food and Beverage Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Professional Career Services Full time

    {"title":"Assistant Food and Beverage Manager","subtitle":"An Opportunity to Lead and Grow","description":"We are seeking a highly skilled and motivated Assistant Food and Beverage Manager to join our team at Professional Career Services.The ideal candidate will have a strong background in hospitality management, with a focus on food and beverage operations....

  • Food and Beverage Administrator

    8 months ago

    Johannesburg, South Africa Melia Hotels International Full time

    Edit daily Food and Beverage reports, accurately reconciling all activities Deliver accurate audit reports to the Conference & Events manager Follow up on any queries or missing checks with the Food and Beverage outlet Supervisors Compare Food and Beverage revenues with computer system reports Prepare daily event reports and review function sheets Assist...

  • Assistant Food

    6 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24039743 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for assigned...

  • Assistant Food

    7 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23141127 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for...

  • Food and Beverage Assistant Manager

    2 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24172661 **Job Category**Food and Beverage & Culinary **Location**Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Position responsible for assigned food and...

  • Food and Beverage Assistant Manager

    3 months ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24172661 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for assigned food and...

  • Food and Beverage Intern

    1 month ago

    Johannesburg, South Africa Dream Hotels and Resorts Full time

    Job DescriptionThe Food and Beverage Intern will support the Food and Beverage team in daily operations, learning essential skills in guest service, inventory management, and food safety. This internship offers hands-on experience within the hospitality industry, fostering both technical and interpersonal skills. Service ExcellenceAssist with guest service...

  • Food and Beverage Intern

    1 month ago

    Johannesburg, South Africa Dream Hotels and Resorts Full time

    Job DescriptionThe Food and Beverage Intern will support the Food and Beverage team in daily operations, learning essential skills in guest service, inventory management, and food safety. This internship offers hands-on experience within the hospitality industry, fostering both technical and interpersonal skills. Service ExcellenceAssist with guest service...

  • Food and Beverage Intern

    1 month ago

    Johannesburg, South Africa Dream Hotels and Resorts Full time

    Job Description The Food and Beverage Intern will support the Food and Beverage team in daily operations, learning essential skills in guest service, inventory management, and food safety. This internship offers hands-on experience within the hospitality industry, fostering both technical and interpersonal skills. Service Excellence Assist with guest...

  • Food & Beverage Manager

    7 months ago

    Johannesburg, South Africa Natebo Consulting Full time

    Job Purpose Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations and food and beverage service in the casino operations), with specific regard to: achieving profitability in specific outlets improving of standards of operation maximising customer satisfaction facilities and product...

  • Luxurious Food and Beverage Server Opportunity

    1 month ago

    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in luxury hospitality, driven by its people who share a passion for exceptional service and creating unforgettable experiences. With over 100 properties worldwide, we pride ourselves on delivering personalized service to our guests, residents, and partners.We are seeking a highly motivated...

  • Food and Beverage Supervisor

    6 months ago

    Johannesburg, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Assistant Food and Beverage Manager

    6 months ago

    Johannesburg, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: **ANEW Hotels & Resorts** requires the services of an **Assistant Food and Beverage Manager, at ANEW Hotel Parktonian. **The individual will be responsible for creating a good first impression, exceeding customer expectations through efficient delivering and friendly service with great positive attitude, with good knowledge of menu,...

  • Head of Food and Beverage

    2 months ago

    Johannesburg, South Africa Manhattan Group Full time

    **Job Opportunity: Head of Food and Beverage** **Leading Hotel - Nigeria** **500+ Rooms - 7 F&B Outlets including Exhibition Centre** We are seeking an experienced Head of Food and Beverage for an immediate start at a leading hotel with over 500 rooms, 7 F&B outlets, and a state-of-the-art exhibition centre. This is a fantastic opportunity to join a...