Technical Writer, Aws Customer Service

Familiarity with Web Technologies and the Internet - Ability to learn new technologies and stay current with related field information - Familiarity with basic tech terms and ability to interpret it to customers - 2 years Experience working directly with customers to resolve issues - Complex billing systems - Excellent oral and written communication skills -...

**Job ID**: 59837**Date Posted**: Posted 6 hours ago**Location**: Cape Town**Job Title**: TECHNICAL WRITER - CAPE TOWN - WESTERN CAPE Technical Writer is a confident, hardworking, thoughtful and process-orientated individual who will be responsible for writing e-learning content, user manuals, design specifications, system manuals, assembly instructions and...

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams.This role offers the opportunity to work with leading companies and develop expertise in cloud technologies, including AWS services.Main ResponsibilitiesSolving customer's cases through a variety of contact channels...

We Are Setting The Pace Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference, and are able to connect the dots to achieve success. In our agile and...

**The Company**: **Why this role is exciting!** As part of our Product Operations team,** Junior**Technical Writers**assist in delivering high quality product documentation for our industry-leading partnership management platform. This role will support the entire organization by contributing to a comprehensive knowledge base for our fast-growing...

**Technical Writer with RFP experience** - 5+ years’ experience in documenting highly technical software - Document anything from installation procedures to user and admin help to APIs. - Create and edit embedded UI text **Salary**: R18,317.16 - R44,140.57 per month **Experience**: - RFP: 2 years (required) - technical writing: 3 years (required)

1+ years previous leadership experience preferably in contact center operations. - Familiarity with general principles of Workforce in a customer contact center environment - Ability to be flexible in shift assignments and work areas, including nights and weekends - Demonstrating Amazon Leadership Principles in current role - Strong interpersonal, verbal...

Technical Writer We're your dream Customer Experience Team What you'll do - Write, Proofread and edit creative content for website informational pages - Optimising content and articles for SEO - Creating end user / administrator content for the company’s Knowledge Base, resulting in the reduction of support cases raised - Handling user feedback and...

About Our TeamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams.As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.You will assist a global list of companies and developers that are taking...

emerchantpay is a leading online, mobile, and POS payment service provider. We help eCommerce businesses of all sizes and sectors accept payments via multiple customer touchpoints. Designed to increase conversion, our offering includes robust payment processing technology, coupled with popular alternative payment methods and a range of acquiring services....

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. As a Cloud Support Engineer, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.You will assist a global list of companies and developers that are taking advantage of a growing...

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

**German Speaking Customer Service Consultant** Are you ready for the next step in your career? Tired of working on the weekends and night shifts and ready to work in a cool and hip Office space, with rooftop, pool and bar in Cape Town’s city centre? - **Be part when a new Customer Service Team, pushes the phrase - "Work smart, not hard" to its limits.**...

**Acronis is dedicated not just to cyber protection but to the general protection of its potential and current employees, interviews are being held virtually during the current global COVID-19 situation.** Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control,...

Experience in technical product management / technical program management / technical leadership, managing the full SDLC - A proven track record of working with internal and/or external customers to launch products or services - Experience with current web and service technologies and architectures - Ability to work across multiple engineering and...

**Responsibilities**: General - To fully understand the business as well as its products and services, and create and develop technically sound and accessible content to properly represent the business in marketing, business development, and client relationship management - Work with the investment management and product development teams and marketing team...

2+ years experience in a Trust and Safety or similar environment working with issues related to online abuse AND a High School Diploma is a minimum requirement AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small Key job responsibilities Own AWS customer...

This is a customer support role in the cloud, focusing on solving customer cases through various contact channels. Apply advanced troubleshooting techniques to provide tailored solutions and drive customer interactions by working with customers to identify root causes.About the TeamAmazon values diverse experiences. Even if you don't meet all preferred...

**ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...

**Senior API Technical Writer**: at DigiCert Cape Town, South Africa **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even...