Technical Writer

1 week ago


Cape Town, South Africa Clickatell Full time

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference, and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions, and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but what we are doing and going to do. The way we do things matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

We are seeking a Technical Writer wordsmith to join our expanding Product Documentation & Training team. Through cross-functional collaboration, the Technical Writer will be responsible for creating and maintaining comprehensive product documentation and artefacts, and to ensure that the information is disseminated effectively to inform and empower all stakeholders. This is a great opportunity to join a winning team to participate in delivery, management, and growth of the Clickatell products worldwide. The Technical Writer reports to the Director Product: Common Services.

We Do The Right Things

Responsibilities of the Role
- Work with internal Product and Development teams to obtain an in-depth understanding of our products and the documentation requirements, ensuring the accuracy of product information.
- Write and edit high quality product functional and technical documents for internal and external audiences, explaining complex technical information in a clear and concise manner.
- Prepare graphics and illustrations to elaborate on or complement technical writing.
- Plan and develop user content over and above traditional methods such as demo scripts, how to video clips, online help.
- Evaluate current content and develop innovative approaches for improvement.
- Identify areas where customers and employees need support in understanding and using our products and find solutions to bridge the gap with documentation.
- Adjust and optimize tone, technical terms, level of detail, and style used in documentation to engage the target audience and enable knowledge transfer.
- Publish documentation aligned to the requirements of our systems’ development lifecycle, quality, and compliance requirements.
- Produce regular release information based on what is completed during each development iteration.
- Organize documentation, maintain version control, and ensure document traceability.
- Review and edit product training material to ensure consistency and alignment in terms of product details, tone, and messaging.

**Requirements**:
We Are On A Learning Journey

Requirements of the Role
- University degree or diploma in Computer Science, Engineering, or equivalent (preferred).
- 5 + years’ relevant work experience, in a highly technical field like software development (preferred).
- 3-5 years’ experience working with Product Management and Software Development teams (preferred).
- Experience in technical writing about end-user software and developer API documentation.
- Knowledge and Abilities
- Proven ability to handle multiple projects simultaneously, with effective prioritization.
- Ability to deliver high-quality documentation with exceptional attention to detail.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text, pictures, and other media.
- Excellent English writing skills.
- Strong working knowledge of Microsoft Office.
- Knowledge of SDLC and software development.
- Ability to continuously refresh and develop on technological and product developments as well as universal specifications relevant to the industry.

Shape

A Bit About You

You are a highflyer with the ability and desire to achieve. You have a razor-like focus on implementing the plans aligned to your team goals and aim to exceed every expectation. You take the brief and produce solutions that are practical, smart, and ready to implement. You embrace change that is coming and make recommendations for process improvement. You seek opportunities to connect with others to bring plans together and deliver. You are analytical and follow a logical process to make the right decisions. You have an eye for detail, accuracy, and spotting mistakes. You value teamwork and keep an open mind to ensure you are flexible and adaptable. You have exceptional communication skills and manage your time and priorities like a pro.

**Benefits**

Why You Should Join

Perks of the Role
- Medical Aid contribution
- Pension fund contribution
- Quarterly performance incentive bonus
- Risk benefit company contributions
- Reimbursable communications allowance for internet and mobile phone bills
- Half-day off on your birthday
-


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