Technical Writer

3 weeks ago


Cape Town, South Africa Mimecast Full time

Technical Writer

We're your dream Customer Experience Team

What you'll do
- Write, Proofread and edit creative content for website informational pages
- Optimising content and articles for SEO
- Creating end user / administrator content for the company’s Knowledge Base, resulting in the reduction of support cases raised
- Handling user feedback and amending Knowledge Base content as required
- Liaising with Product Managers and Engineers, to understand a project’s scope including beta testing
- Liaising with Creative, PR and Enablement teams to drive performance through quality content
- Identifying potential improvements in the Knowledge Base, to ensure that we deliver a remarkable customer experience
- Contribute to and maintain KCS articles

What you'll bring
- Excellent written English
- Experience in copywriting/technical writing experience.
- Ability to gather and analyze the information needs of the audience
- Strong interviewing and listening skills
- Collaborating with internal specialists to clarify technical issues
- Using graphics editing software
- Basic HTML editing skills
- Delivering content to meet the audience’s needs, ensuring:

- the most appropriate media is used
- it is organized efficiently
- all Mimecast’s style and consistency standards are met
- Experience with
- TechSmith SnagIt
- Salesforce
- Atlassian Jira/Confluence
- Office 365

What we bring
- We are Mimecasters. And we are alive with purpose._

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.


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