Technical Writer

4 months ago

Cape Town, South Africa Xceptor Full time

**ABOUT XCEPTOR**:
Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

**Our Vision** is to be the leading platform for automating data flows.

**Our Mission** is to empower business users within Financial Institutions to build automated processes that deliver trusted data.

**Our Values** were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.

**Business area and team**

This role sits in the Product Team which is responsible for evolving our platform and products to support our company mission, we achieve this by gathering input from our stakeholders, we analyse the market trends and use these insights to create and publish our roadmap for our respective products.

**The role**

We are looking for a Technical Writer to write, update and maintain high-quality, user and technical documentation for our technical and non-technical users of the Xceptor platform.

Subjects could include core platform components, functions, release notes, troubleshooting guidance, industry solutions such as tax and reconciliations, we also require documentation related to API's, extensions, and system administration.

We publish our content on Xceptor's main documentation repository, namely Xceptor Docs or internal documentation locations, like the Wiki or SharePoint.

The product and solutions teams work using the agile methodology, and we release frequently, resulting in the incremental updating and adding of new content. Therefore, you should be able to immerse yourself into different teams and be able to work at a similar pace whilst ensuring all content is professionally written to our standards, the content is accurate and relevant for the audience.

Have a hands-on approach in the creation of content across various aspects of the Xceptor platform. Appreciate the impact well-written content can have on both our internal and external audience, you are the biggest champion and have a customer focussed mindset on your work.

**Key responsibilities**
- Create documentation that supports the new product releases and update the documentation when features and functionalities changes in the product
- Assess requirements and plan for documentation sprints with relevant teams to ensure documentation is written, reviewed, and published in line with sprints, definition of done requirements and the release schedules
- Write documentation in Markdown and publish onto the Docs platform
- Maintain good housekeeping including version control of content
- Maintain the integrity of the information architecture to support a good user experience
- Participate in relevant team scrum meetings, sprint planning and sprint reviews
- Collaborate with Education services team colleagues to create single-sourcing opportunities for content
- Lead and/or support project initiatives related to content management, for example content re-architecture, system migration etc.
- Pro-actively identify gaps in content and prioritises updates accordingly

**Key skills**
- Experienced working and writing within the Software Development Lifecycle (SDLC) using Agile Methodology.
- Familiar with developing product documentation using the Document Development Lifecycle (DDLC)
- Experience using content management systems like WordPress or/and DocFX,
- Excellent command of the English (UK and US) language both written and spoken.
- Demonstrated ability to work with technical SMEs to create articles for both technical and non-technical audiences.
- Enthusiasm for learning about Xceptor and using knowledge to provide a high-quality content service to users.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Project management and organisational skills, with the ability to work on multiple projects concurrently.
- Familiar working with version control tools such as GIT, SVN Tortoise
- Working knowledge of Markdown language or similar authoring protocols
- Critical thinking
- Strong research, information gathering, project management and organisational skills
- Ability to work on multiple documents simultaneously
- Methodical with strong

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