Customer Service Advisor

6 months ago

Cape Town, South Africa Collinson Full time

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

**_
Job Description:_**

**Targets** (weekly/monthly and incentive attached to this)
- Reaching call resolution timeously
- Reaching targets on a daily, weekly and monthly basis
- Adherence to schedule
- Meeting quality assurance selected targets
- Meeting all agreed KPI's
- Develop excellent relationships with all stakeholders

**Days of work**:Mon to Sun 24/7 (rotational roster, varied shifts - see below )

(05:00-14:00; 08:00-17:00; 10:00-19:00; 12:00 - 21:00; 14:00-23:00; 15:00-00:00; 17:00-02:00; 19:00-04:00; 20:00-05:00 (Shift do change due to daylight saving for the UK and USA)

**Special arrangements**:Working SA Public holidays

**What is most challenging about the role**:The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures. Lifestyle Benefits is a VIP client and high standards of work are an expectation.

**Requirements**:

- 2-3 years call centre experience in a customer service environment
- Fluent in speaking German language
- International contact centre experience recommended
- Experience with working to targets
- Familiarity with call centre culture/environment
- Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. _
- We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. _

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.

  • Customer Service Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa EXL Service Full time

    About EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...

  • Inbound Customer Service Advisor

    2 weeks ago

    Cape Town CBD, South Africa EXL Service Full time

    Basic Function: As an Advisor, you will handle majorly INBOUND insurance queries. Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies and change details as needed Identify customers need, clarify information, research every issue and provide solutions and/or...

  • Customer Service Advisor

    5 months ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an...

  • Customer Service Advisor

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an...

  • Customer Service Advisor

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you a night owl? Are you available to work shifts between 5pm and 4am? Passionate about customer service? This is your opportunity to join our dynamic US campaign as a Customer Service Advisor in Cape Town. Earn a competitive salary that rewards your hard...

  • Customer Service Advisor

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa*** Job Title: Customer Service Advisor **Job Description**: We’re looking for ambitious Customer service Advisors who have experience working with trouble shooting and technical service calls as well as working towards multiple targets in a fast-paced environment. We want target driven...

  • Customer Service Advisor

    5 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign. With game-changers in over 70 different...

  • Customer Service Advisor

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign. With game-changers in over 70 different...

  • Customer Service Advisor

    5 months ago

    Cape Town, South Africa Sigma Connected Full time

    **Company Description** Sigma Connected Group is a people company that values the power of human connections. We listen and learn to better understand our employees, clients, clients' customers, and wider communities. We believe that better connections lead to better outcomes for everyone. We are not just another business process outsourcing provider; we...

  • Customer Service Advisor

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an...

  • Customer Service Advisor

    7 months ago

    Cape Town, South Africa Cummins Full time

    We are looking for a talented **CUSTOMER SERVICE ADVISOR** to join our team specializing in **SERVICE** for our **DISTRIBUTION BUSI** NESS **SEGMENT** in **CAPE TOWN**, **SOUTH AFRICA**. **In this role, you will make an impact in the following ways**: - Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking...

  • Customer Service Advisor

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a salary of R7166. With game-changers in over 70 different...

  • Customer Service Advisor

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Are you a night owl? Are you available to work shifts between 5pm and 4am? Passionate about customer service? This is your opportunity to join our dynamic US campaign as a Customer Service Advisor in Cape Town. Earn a competitive salary that rewards your hard work with an all-inclusive package valued at R11,500 with additional incentives up...

  • Customer Service Advisor

    6 months ago

    Cape Town, South Africa Capita Full time

    Description :To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..To...

  • Customer Service Advisor

    3 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a salary of R9000 which includes a campaign allowance. With game-changers in...

  • Service Advisor

    6 months ago

    Cape Town, South Africa Chery Century City Full time

    We are looking for an experienced franchise dealership service advisor to join our growing team at Chery Century City. Your role will include, but not necessarily be limited to, making service bookings for customers, checking customers' vehicles in for their service booking or repair booking, keeping customers updated on the progress of their service /...

  • Customer Service Advisor

    3 weeks ago

    Cape Town, Western Cape, South Africa Capita Full time

    Description:To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation.Main ResponsibilitiesTo deliver an excellent customer experience by providing a customer-focused, right first-time service.To manage any customer complaints to a satisfactory...

  • Service Advisor

    5 months ago

    Cape Town, South Africa IKON Consulting Full time

    Western Cape - Service Advisor **Salary**: Basic between R16K and R19K (depending on brand experience) + early bird + overtime + incentives + medical aid & provident fund company contributions. **Description**: We are seeking a Service Advisor with a passion for the motor trade to join a team at one of our clients. As a Service Advisor, you will be the...

  • Financial Advisor Sales Western Cape

    3 months ago

    Cape Town, South Africa Innovative Financial Advisor Services Full time

    **Financial Advisor** **Sales Western Cape Role** - Innovative a leading finical service provider in South Africa that serves individual, businesses and institutional clients. - We believe in people who believe in themselves and have a strong desire to make a success of their lives and strive to create an environment where motivated people with positive...

  • Service Advisor

    6 months ago

    Cape Town, South Africa First Degree Recruitment Full time

    Service advisor / Aftersales consultant Vacancy for a Vehicle Service advisor with a vehicle dealership in Helderberg **Duties**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction...