Contact Centre Team Leader

About the OpportunityThis is an exciting opportunity to join Callforce as a Contact Centre Leader, playing a crucial role in shaping the future of contact centre solutions. As a leader, you will create purposeful careers for your team, driving success and growth.ResponsibilitiesDevelop and implement strategies to drive sales performance and customer...

**About the Role**We are looking for an experienced Team Leader to join our Contact Centre team in Cape Town. As a Team Leader, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive business results.The ideal candidate will have a minimum of 3+ years proven Team Leader experience in contact centre...

As a leading property and finance group that has been helping hundreds of every day Australians get their foot into the property market with little to no deposit, and we are looking for people excited to make a positive impact and take the next step in the world of sales! At R2B Group, we would be nothing without the success of our clients and our teams. We...

Join our dynamic team at ENGINEERINGUK as we seek a seasoned Senior Head of Operations to drive our contact centre operations and deliver world-class customer experiences.This role involves overseeing large-scale contact centre operations, developing and implementing policies and procedures, and collaborating with internal and external stakeholders to...

Western Cape, CPT - Northern Suburbs Our client in the financial services sector is looking for team leaders to manage a team of +/- 15 contact centre staff in order to enable the company to meet and surpass its strategic objectives. **Core Responsibilities and Tasks**: Set goals with team members covering metrics such as performance, quality, and...

Job SummaryWe're seeking a skilled Team Leader to join our dynamic contact centre operations team. As a leader, you'll be responsible for motivating and empowering your team to achieve exceptional results.

**Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks **Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty. **Job...

Advert reference: click_012532 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: We are looking to recruit a Contact Centre Consultant...

**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and...

**What you’ll be doing** - Leading, developing and managing a Sales Team in line with campaign requirements - Creating and deploying an effective operational plan that will deliver benchmark sales figures - Driving and supporting delivery of Quality improvement plans - Managing reporting trends and opportunities for performance improvement as well as...

Introducing a brand new UK Utilities Client! amplify5 continue to grow and partner with UK clients.... We are launching another new UK partnership here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders with a minimum of 18 months experience in a UK Utilities environment. We aim...

Introducing a brand new UK Utilities Client! amplify5 continue to grow and partner with UK clients.... We are launching another new UK partnership here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders with a minimum of 18 months experience in a UK Utilities environment. We aim...

Advert reference: click_012509 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To provide the required level of customer service to...

Key ResponsibilitiesProvide deep technical expertise to customers to advance adoption of AWS products.Collaborate with specialist, sales, marketing, and products teams to ideate around customer business problems.Lead architectural reviews and workshops to advance customer technical objectives.Act as a trusted advisor to line of business and C-suite...

Join Arvo's dynamic team as a Junior Dialler Administrator and contribute to driving business growth and success.Main Responsibilities:Ensure the dialler operates at peak performance levels through efficient management and maintenance.Work collaboratively with the operations manager to achieve optimal campaign execution and communicate results...

Technical Team Leader Required! **Responsibilities**: - Lead and inspire a team of service agents, ensuring the delivery of top-notch 1st line technical support to customers. - Manage, monitor, evaluate, and develop team performance in alignment with established KPIs. - Provide coaching, feedback, and ongoing training to enhance the team's skills and...

The bigger we grow, the more expertise we need in our Support functions. Our operational team requires the support of an experienced contact centre Management Information specialist.. Will require an advanced knowledge of Excel and it's full range of atomation and functions, PowerBI experience is desirable. A minimum of 12 months experience in the role...

**Quality **Team Leader** **Key Skills Required**: - Excellent skills on MS Office/Quality Tools / Data Analysis / Analytical Skills / Quality Reporting - Knowledge of Lean and Six Sigma - Knowledge of RCA techniques - Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to clients -...

We are Sanlam Limited, a leading Fintech business committed to revolutionising financial services. We are seeking a highly motivated Call Centre Resource Planner to join our team in Diep River, CT.About the PositionThis is a fantastic opportunity to work in a cutting-edge environment where you will be responsible for planning and scheduling call centre...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. **Requirements**: - Must be fluent in German. - Shift work required (UK GMT) - Monday to Friday: 08h00 - 20h00 - Saturday & Sunday: 09h00 - 18h00 - Experience is not necessarily required as training will be provided but...