Contact Centre Advisory

**Sagen Advisory Recruitment company** is recruiting a highly skilled and motivated Centre Manager to join the team of a reputable property development and management company, known for its commitment to excellence. With a diverse portfolio of properties and centers, they strive to create exceptional environments that meet the needs of their tenants and...

Join our dynamic team at ENGINEERINGUK as we seek a seasoned Senior Head of Operations to drive our contact centre operations and deliver world-class customer experiences.This role involves overseeing large-scale contact centre operations, developing and implementing policies and procedures, and collaborating with internal and external stakeholders to...

**Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks **Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty. **Job...

About the OpportunityThis is an exciting opportunity to join Callforce as a Contact Centre Leader, playing a crucial role in shaping the future of contact centre solutions. As a leader, you will create purposeful careers for your team, driving success and growth.ResponsibilitiesDevelop and implement strategies to drive sales performance and customer...

**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa. **APPLICANTS WITH EXPERIENCE IN THE...

About us, purpose, experience and qualifications **about us**: **purpose**: **experience and qualifications**: - Minimum Qualification - BComm degree in Business Management or Marketing - Preferred Qualification - Honours degree in Business Management or Marketing - Experience - Six to twelve months experience in a contact centre aenvironment An...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa. **APPLICANTS WITH EXPERIENCE IN THE...

The bigger we grow, the more expertise we need in our Support functions. Our operational team requires the support of an experienced contact centre Management Information specialist.. Will require an advanced knowledge of Excel and it's full range of atomation and functions, PowerBI experience is desirable. A minimum of 12 months experience in the role...

We are Sanlam Limited, a leading Fintech business committed to revolutionising financial services. We are seeking a highly motivated Call Centre Resource Planner to join our team in Diep River, CT.About the PositionThis is a fantastic opportunity to work in a cutting-edge environment where you will be responsible for planning and scheduling call centre...

**About the Role**We are looking for an experienced Team Leader to join our Contact Centre team in Cape Town. As a Team Leader, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive business results.The ideal candidate will have a minimum of 3+ years proven Team Leader experience in contact centre...

**What you’ll be doing** - Leading, developing and managing a Sales Team in line with campaign requirements - Creating and deploying an effective operational plan that will deliver benchmark sales figures - Driving and supporting delivery of Quality improvement plans - Managing reporting trends and opportunities for performance improvement as well as...

Advert reference: click_012532 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: We are looking to recruit a Contact Centre Consultant...

Key ResponsibilitiesThe successful Customer Care Consultant will be responsible for:Providing timely and effective responses to customer inquiries via online chat.Resolving customer issues and concerns in a professional and courteous manner.Documenting customer interactions and updating records as necessary.Staying up-to-date on product knowledge and company...

Advert reference: click_012509 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To provide the required level of customer service to...

Job SummaryWe're seeking a skilled Team Leader to join our dynamic contact centre operations team. As a leader, you'll be responsible for motivating and empowering your team to achieve exceptional results.

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

**Overall purpose of the job**:As the Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources. This will include Inbound, Outbound, and Digital Campaigns The Call Centre Manager ensures that the operations support Fidelity Services strategic plans and...

Our client is seeking to employ individuals living with a disability on a 12 month Contact Centre NQF 2 Learnership opportunity. This role is focused on customer service, administration and client services. **Requirements**: - Clear criminal record - Clear ITC - National Senior Matric certificate (Grade 12) - All applicants must have medical proof of...