Technical Team Leader
5 months ago
Technical Team Leader Required
**Responsibilities**:
- Lead and inspire a team of service agents, ensuring the delivery of top-notch 1st line technical support to customers.
- Manage, monitor, evaluate, and develop team performance in alignment with established KPIs.
- Provide coaching, feedback, and ongoing training to enhance the team's skills and performance.
- Develop and implement effective strategies to maximize productivity and campaign success.
- Collaborate with cross-functional teams to ensure seamless campaign execution and customer satisfaction.
- Foster a positive and supportive team environment that promotes growth, creativity, and innovation.
Stay updated on industry trends, best practices, and emerging technologies to drive continuous improvement
**Requirements**:
- A Matric Certificate or equivalent qualification.
- Clear credit and criminal record.
- Experience within the international market would be advantageous.
- Minimum of 2 years of proven team leader experience in a BPO Contact Centre environment.
- Familiarity with multiple CRM systems.
- Strong understanding of inbound contact center metrics and SLA management.
- Excellent problem-solving abilities and the capacity to make quick decisions in a dynamic environment.
- Strong people management skills.
Ability to work in a shift-based environment
- For more information please contact:
**Zaida Jumat
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