Team Leader: Claims

1 month ago

Johannesburg, South Africa Nedbank Full time

**Job Classification**

**Requisition - 136657** - Melissa Cloete**Cluster**:

- Nedbank Wealth Cluster - Nedbank Insurance Division - Claims**Location** - Johannesburg**Closing Date** - 11 November 2024**Please Note - Preference will be given to Applicants from Underrepresented Groups**
- Job Family- Administration, Operations and Facilities
- Career Stream- Operations
- Leadership Pipeline- Manage Others
- FAIS Affected**Job Purpose**
- To manage and lead a team of claims handlers/administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department**Responsibilities**:

- Minimise expenses by using cost effective processes and staying within the operational budget
- Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
- Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
- Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
- Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
- Ensure client satisfaction by understanding and meeting their required needs
- Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability
- Manage quality of work by performing quality checks and taking corrective action where necessary
- Improve the performance of the team through multiskilling, job enhancement, process improvement etc.
- Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
- Drive operational improvement by identifying and implementing appropriate solutions
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- NQF 5 - Higher Certificate in Short -term Insurance- Minimum Experience Level- 3 -5 years Motor and Non-Motor Claims handling experience Motor and Non-Motor.
- Deep understanding of claims processes and policy terms is essential.
- Supervisory or leadership experience including managing workflows, handling escalations, and guiding claims handlers

**Technical / Professional Knowledge**
- Business administration and management
- Client service management
- Communication Strategies
- Diversity management
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
- Behavioural Competencies- Coaching
- Customer Focus
- Decision Making
- Building talent
- Influenc

  • Claims Team Leader

    6 months ago

    Johannesburg, South Africa CallForce Full time

    CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients.We are seeking a dedicated and experienced Claims Team Leader to lead our claims department effectively. As a Claims Team Leader, you will play a pivotal role in supervising a team of consultants, ensuring efficient and accurate...

  • Personal Lines Claims Team Leader

    7 months ago

    Johannesburg, South Africa Energy at Work Projects Full time

    Ready to Lead with Heart? Join Our client as Our Personal Lines Claims Team Leader! Are you a compassionate and skilled leader in the insurance industry, ready to make a meaningful impact on people's lives? Are you passionate about guiding a team to provide exceptional support during life's unexpected twists and turns? If so, our client is searching for a...

  • Personal Lines Claims Team Leader

    1 month ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Team Lead OpportunityAt Energy at Work Projects, we're searching for a skilled Personal Lines Claims Team Leader to join our team. As a leader in the insurance industry, you'll guide a team of claims professionals to deliver exceptional support and peace of mind to our policyholders. Your responsibilities will include: Leading and inspiring a team to deliver...

  • Team Leader: Claims

    2 weeks ago

    Johannesburg, South Africa Nedbank Full time

    Job title : Team Leader: ClaimsJob Location : Gauteng, JohannesburgDeadline : December 07, 2024Quick Recommended Links Jobs by Location Job by industries Job Purpose To manage and lead a team of claims handlers/administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department Job...

  • Team Leader: Claims

    1 week ago

    Johannesburg, South Africa Nedbank Full time

    Job title : Team Leader: Claims Job Location : Gauteng, Johannesburg Deadline : December 07, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose To manage and lead a team of claims handlers/administrators in order to facilitate the processing of both internal and external client instructions on behalf of the...

  • Team Leader: Claims

    6 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Classification** - Job Family- Administration, Operations and Facilities - Career Stream- Operations - Leadership Pipeline- Manage Others - FAIS Affected**Job Purpose** - To manage and lead a team of personal claims consultants in order to facilitate the processing of claims to drive a positive client experience.**Responsibilities**: - Minimise...

  • Commercial Claims Team Leader

    6 months ago

    Johannesburg, South Africa The Talent Hive Full time

    Deliver exceptional client service that exceeds customers’ expectations through proactive, innovative, and appropriate claims handling. - Handling of performance related issues and disciplinary matters. - Manage, support and developing a team of people to ensure service delivery and performance management applied consistently. - Manage people related...

  • Claims Team Director

    1 month ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    CallForce, a leading Business Process Outsourcing (BPO) company, seeks an experienced Claims Team Leader to oversee the efficient processing of claims. This role requires strong leadership skills and expertise in claims management.Key Responsibilities:Spearhead team supervision to ensure seamless claim processingDevelop and implement effective coaching and...

  • Team Leader

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Hello Future Claims Team Leader! Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in FR...

  • Claims Commercial Non-Motor Team leader

    7 days ago

    Johannesburg, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Claims Commercial Non-Motor Team leader Job Location : Gauteng, Johannesburg Deadline : January 04, 2025 Quick Recommended Links Jobs by Location Job by industries Requirements Matric Computer Literacy(MS Word, Outlook and Excel) Comfortable with Insurance Systems Insurance qualification or studying towards 60 FAIS...

  • Claims Service Leader

    1 month ago

    Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full time

    A JSE listed Insurance company has an opening for a Claims Service Leader. The role involves assisting Clients during the Short-Term Claims process. The ideal candidate has an excellent academic track record and great communication skills.Key ResponsibilitiesProblem-solvingClaims handlingClient assistanceLiaison with suppliers and companyNegotiation of fees...

  • Team Leader

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow. Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards...

  • HOC Team Leader

    7 days ago

    Johannesburg, South Africa Energy At Work Full time

    Type: Contract Industry: Insurance About Us: We are committed to providing exceptional insurance solutions and support to our clients. We pride ourselves on delivering personalized services that help homeowners recover quickly and effectively in the event of a claim. We are seeking a motivated and experienced Homeowners Claims Team Leader to lead our...

  • HOC Team Leader

    7 days ago

    Johannesburg, South Africa Energy At Work Full time

    Type: Contract Industry: InsuranceAbout Us:We are committed to providing exceptional insurance solutions and support to our clients. We pride ourselves on delivering personalized services that help homeowners recover quickly and effectively in the event of a claim. We are seeking a motivated and experienced Homeowners Claims Team Leader to lead our claims...

  • Claims Quality Assurance Team Leader

    6 months ago

    Johannesburg, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Job Purpose Create an environment of trust, open communication, creative thinking and drive high performance The Team Leader is responsible for running the daily operations management of the team, as well as providing the vision and team objectives to all members Create operational efficiencies in utilisation of management...

  • Team Leader

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...

  • Team Manager Claims Assessment

    6 months ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: A leadership role in the Life Operations team reporting to the Claims Manager. This role is responsible for managing a team responsible for assessing Sickness, Permanent Incapacity and Disability Claims as well as Case/Claims Management of ongoing claims. Ensure best practice and supporting the company in meeting its...

  • Commercial Claims Team Leader

    6 months ago

    Johannesburg, South Africa Energy at Work Projects Full time

    CAREER OPPORTUNITYAn exciting opportunity exists for a Commercial Team Manager to join the Claims Department. This position is based in Centurion.JOB DESCRIPTIONDuties and Responsibilities:• Deliver exceptional client service that exceeds customers’ expectations through proactive, innovative, and appropriate claims handling.• Handling of performance...

  • Insurance Industry Leader for Personal Lines Claims

    3 weeks ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Personal Lines Claims Team LeaderA high-level leadership role has become available within our team at Energy at Work Projects, seeking an experienced and passionate Professional to steer our personal lines claims department towards success. As a Personal Lines Claims Team Leader, you will be responsible for leading and inspiring a team of claims...

  • HOC Team Leader

    6 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Type: Contract Industry: Insurance About Us: We are committed to providing exceptional insurance solutions and support to our clients. We pride ourselves on delivering personalized services that help homeowners recover quickly and effectively in the event of a claim. We are seeking a motivated and experienced Homeowners Claims Team Leader to lead our claims...