Claims Commercial Non-Motor Team leader

7 days ago


Johannesburg, South Africa Momentum Metropolitan Holdings Limited Full time
Job title : Claims Commercial Non-Motor Team leader Job Location : Gauteng, Johannesburg Deadline : January 04, 2025 Quick Recommended Links
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Requirements

  • Matric
  • Computer Literacy(MS Word, Outlook and Excel)
  • Comfortable with Insurance Systems
  • Insurance qualification or studying towards
  • 60 FAIS credits
  • RE exams for representatives
  • Minimum 5 years of experience
  • Intensive knowledge of Commercial insurance products and claims (non-motor)

Duties & Responsibilities

  • Provide a supervisory function over a defined area within the claims department which shall include among others:
  • Supervise the defined team across multiple products
  • Ensure that claims are promptly actioned
  • Generate and use reports off the claims system to ensure effective portfolio management within the team
  • Provide technical advice to the area where required
  • Manage complaints and disputes from insured parties and other stakeholders
  • Regular engagement with relevant personnel to identify and address performance and general efficiency issues
  • Allocate new claims and first signatory on payments
  • Attend weekly operational reporting to the manager
  • Regular engagement with manager to identify and address performance and general efficiency issues within the team
  • Continually review and measure team activities against targets
  • Manage preferred list of service providers and monitor service levels
  • Provide clients or brokers with the highest standard of service
  • Timely responses to email and telephonic messages
  • Accurate record keeping
  • Proper time keeping and task prioritization and management
  • Attending to a portfolio of claims which shall include functions among others:
  • Handling or settling non-motor claims in accordance with applicable policies and standard operating procedures
  • Handling and settling claims within stipulated time frames and as per SLA’s in place
  • Entering into settlement negotiations with clients/Brokers on behalf of underwriters
  • Negotiating with various claims assessors and other related service providers

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