HOC Team Leader

7 days ago


Johannesburg, South Africa Jobted ZA C2 Full time

Type: Contract
Industry: Insurance

About Us:
We are committed to providing exceptional insurance solutions and support to our clients. We pride ourselves on delivering personalized services that help homeowners recover quickly and effectively in the event of a claim. We are seeking a motivated and experienced Homeowners Claims Team Leader to lead our claims department and uphold our high service standards.

Role Overview:
As the Homeowners Claims Team Leader, you will be responsible for managing a team of claims specialists, ensuring efficient and accurate claims processing, and delivering a seamless claims experience for our policyholders. You will act as a key liaison between our clients, underwriters, and other stakeholders to ensure timely and satisfactory claim resolutions.
Key Responsibilities:

- Lead and mentor a team of claims specialists, providing guidance, training, and performance feedback.
- Oversee the end-to-end management of homeowners insurance claims, ensuring they are processed efficiently and accurately.
- Review and assess complex claims, making informed decisions to authorize settlements or escalate as necessary.
- Maintain and improve claims processes and procedures, ensuring compliance with company policies and legal regulations.
- Collaborate with underwriters, brokers, and external partners to resolve claims promptly.
- Monitor and report on team performance, claims metrics, and customer satisfaction levels.
- Address escalated client concerns and resolve disputes effectively.
- Foster a culture of teamwork, continuous improvement, and excellent customer service.

Skills & Qualifications:

- Minimum of 3 years of experience in homeowners claims management or a related field.
- Proven experience in leading or supervising a team within an insurance claims environment.
- Strong knowledge of homeowners insurance policies, claims processes, and industry regulations.
- Excellent communication, negotiation, and decision-making skills.
- Ability to handle high-pressure situations with a calm and professional demeanor.
- Strong organizational skills and attention to detail.
- Proficiency in claims management systems and software.

Benefits:

- Competitive salary package.
- Opportunities for career growth and development.
- [Insert Additional Benefits: e.g., health insurance, retirement plans, etc.]

How to Apply:
If you are passionate about leading a team and delivering exceptional claims service, we want to hear from you Please submit your resume and a cover letter outlining your qualifications and experience.



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