HOC Team Leader

3 weeks ago

Johannesburg, Gauteng, South Africa Energy At Work Full time
Type: Contract
Industry: Insurance

About Us:
We are committed to providing exceptional insurance solutions and support to our clients. We pride ourselves on delivering personalized services that help homeowners recover quickly and effectively in the event of a claim. We are seeking a motivated and experienced Homeowners Claims Team Leader to lead our claims department and uphold our high service standards.

Role Overview:
As the Homeowners Claims Team Leader , you will be responsible for managing a team of claims specialists, ensuring efficient and accurate claims processing, and delivering a seamless claims experience for our policyholders. You will act as a key liaison between our clients, underwriters, and other stakeholders to ensure timely and satisfactory claim resolutions.
Key Responsibilities:
  • Lead and mentor a team of claims specialists, providing guidance, training, and performance feedback.
  • Oversee the end-to-end management of homeowners insurance claims, ensuring they are processed efficiently and accurately.
  • Review and assess complex claims, making informed decisions to authorize settlements or escalate as necessary.
  • Maintain and improve claims processes and procedures, ensuring compliance with company policies and legal regulations.
  • Collaborate with underwriters, brokers, and external partners to resolve claims promptly.
  • Monitor and report on team performance, claims metrics, and customer satisfaction levels.
  • Address escalated client concerns and resolve disputes effectively.
  • Foster a culture of teamwork, continuous improvement, and excellent customer service.
Skills & Qualifications:
  • Minimum of 3 years of experience in homeowners claims management or a related field.
  • Proven experience in leading or supervising a team within an insurance claims environment.
  • Strong knowledge of homeowners insurance policies, claims processes, and industry regulations.
  • Excellent communication, negotiation, and decision-making skills.
  • Ability to handle high-pressure situations with a calm and professional demeanor.
  • Strong organizational skills and attention to detail.
  • Proficiency in claims management systems and software.
Benefits:
  • Competitive salary package.
  • Opportunities for career growth and development.
  • (Insert Additional Benefits: e.g., health insurance, retirement plans, etc.)
How to Apply:
If you are passionate about leading a team and delivering exceptional claims service, we want to hear from you Please submit your resume and a cover letter outlining your qualifications and experience.

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