![Momentum Distribution Services](https://media.trabajo.org/img/noimg.jpg)
Commission Support Administrator
2 weeks ago
**Introduction**
Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.
**Role Purpose**
The Commissions Support Administrator (CSA) coordinates and support the day-to-day operational functions within the area of responsibility, by providing administrative assistance to MFP/MDS Sales Channels and Financial Advisors on enquiries regarding commission calculations, clawbacks, reinstatement and CPI. The CSA executes all transactions and requests professionally, within high-performance guidelines, playing a pivotal role in the MDS/MFP value chain proposition to Financial Advisers.
**Requirements**:
Qualifications:
- Grade 12, Matric (Essential)
- Office/Business administration qualification (Degree/NQF 6) (Advantage)
**Experience**:
- 1 - 2 Year experience in the financial services industry (essential)
- MS Word, Excel and Outlook
- Internal MMI systems & processes (preferred)
- Insurance industry experience
- Experience within the MDS Sales environment will be an advantage,
- Proficient in Afrikaans and English (both written and verbal).
**Duties & Responsibilities**
Internal Processes: Sales and Service Experience:
- Manage commission specific queries and SLAs of the team by assigning, directing and escalating all queries.
- Report on the operational activities within the area of responsibility to inform operational efficiencies.
- Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
- Transfer of intermediary client books according to regulations.
- Establish own work procedures or schedules to manage and keep track of daily activities and tasks.
- Assist in the preparation of regularly scheduled reports, as required.
- Challenge processes that do not serve the business - ease of business
- Good understanding of Compliance process adherence and impact of non-adherence
- Ensure all information received is correctly captured, recorded and kept up to date on daily stats spreadsheet hosted on MS Teams.
- Identify and report process and system failures and enhancements to improve client experience.
- Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
- Adhere to the way of work rules/document
Client Advisor: Stakeholder Engagement:
- Ensure all internal and external engagements are conducted in a professional manner.
- Deliver on service level agreements made with internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Provide authoritative expertise to stakeholders.
- Maintain meaningful business relationships with all stakeholders.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service
Culture and Personal Development:
- Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development
- Positively influence and participate in change initiatives.
Finance: Business Efficiencies and Effectiveness:
- Identify opportunities to enhance effectiveness and increase operational efficiency.
- Manage company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum
**Competencies**
General Competencies:
- Interacting with People
- Conveying Self-Confidence
- Showing Composure
- Thinking Positively
- Producing output
- Following Procedures
- Managing Tasks
- Upholding Standards
- Business Acumen
- Drive for Results
- Leads Change and Innovation
- Collaboration
- Impact and Influence
- Self-Awareness and Insight
- Diversity and Inclusiveness
- Documenting facts
Skill:
- Computer literacy
- Planning skills
- Written and verbal communication
- Problem solving
- Time management
- Service orientation
- Interpersonal skills
Attributes:
- Brand Ambassadorship
- Attention to detail
- Self-starters that is able to work effectively without supervision
- Professional standards and Professional in all engagements with FAs and head office staff
- Relating
-
Commission Administrator
4 weeks ago
Centurion, South Africa Momentum Distribution Services Full time**Introduction** Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. **Role...
-
Commission Administrator
2 weeks ago
Centurion, Gauteng, South Africa Momentum Distribution Services Full timeIntroductionMomentum, a financial services provider of choice since 1966, known for its entrepreneurial spiritand innovative culture is committed to wealth creation and preservation, insurance, and incomeprotection for all our clients. We do this through our understanding of the retail insurance, savings,and investment markets in SA.Role PurposeThe...
-
Support Administrator
2 weeks ago
Centurion, South Africa Momentum Distribution Services Full time**Introduction** Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA **Role...
-
Road IT Support Tech
2 months ago
Centurion, South Africa Mibot Support Full timeJob Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...
-
Road IT Support Tech
2 days ago
Centurion, South Africa Mibot Support Full timeJob Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...
-
Road IT Support Tech
2 weeks ago
Centurion, Gauteng, South Africa Mibot Support Full timeJob Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...
-
Internal Remote Support Technician
2 months ago
Centurion, South Africa Mibot Support Full timeLocation: Centurion Office’s Job Summary: The Internal Remote Support Technician is an integral part of our IT support team, providing technical assistance and troubleshooting for internal staff members. This role involves addressing hardware, software, and network issues, ensuring smooth operations for our organization. The Internal Remote Support...
-
Internal Remote Support Technician
2 days ago
Centurion, South Africa Mibot Support Full timeLocation: Centurion Office’s Job Summary: The Internal Remote Support Technician is an integral part of our IT support team, providing technical assistance and troubleshooting for internal staff members. This role involves addressing hardware, software, and network issues, ensuring smooth operations for our organization. The Internal Remote Support...
-
Operations Support Administrator
3 weeks ago
Centurion, South Africa Hello Group Recruitment Full time**Job Advert Summary**: WHO ARE YOU? WHO ARE WE? QMart is one of South Africa’s leading Prepaid Sim Card Distributors, strategically partnered with all the Major Networks in South Africa. We have a national footprint with a presence in all the provinces in South Africa. **Minimum Requirements**: SKILLS IN YOUR BACKPACK - Grade 12 / Higher Certificate; -...
-
Support Administrator
2 weeks ago
Centurion, Gauteng, South Africa Momentum Distribution Services Full timeIntroductionMomentum, a financial services provider of choice since 1966, known for its entrepreneurial spiritand innovative culture is committed to wealth creation and preservation, insurance, and incomeprotection for all our clients. We do this through our understanding of the retail insurance, savings,and investment markets in SARole PurposeThe...
-
Operations Support Administrator
2 weeks ago
Centurion, Gauteng, South Africa Hello Group Recruitment Full timeJob Advert Summary:WHO ARE YOU?WHO ARE WE?QMart is one of South Africa's leading Prepaid Sim Card Distributors, strategically partnered with all the Major Networks in South Africa. We have a national footprint with a presence in all the provinces in South Africa.Minimum Requirements:SKILLS IN YOUR BACKPACK Grade 12 / Higher Certificate; years experience in...
-
Administrative Support
4 days ago
Centurion, South Africa Construction Industry Development Board Full timeTo provide secretarial and administrative support to the Director: Business continuous improvement. **Administrative Support to the Overseer Executive Support**: Coordinate and organise the Overseer Executive Support diary daily - Collate meeting documentation when required and provide to the Overseer Executive Support prior to scheduled meetings - Interact...
-
IT Support Administrator
3 weeks ago
Centurion, South Africa ALOS Innovative Workforce Solution Full timeVACANCY: IT Support Administrator AREA: Centurion Our client currently has a vacancy for an IT Support Administrator. This position’s primary focus will be: - Playing a key role in overseeing of our IT infrastructure, ERP systems and hosting service with 3rd party service providers. - First line of support to systems. Responsibilities will include,...
-
Support Administrator
2 months ago
Centurion, South Africa Chainlink Recruitment Full timeTo assist with administrative duties within the Support department and ensure all capturing and processing are done accurately and timeously. Point of contact for customers to assist with booking in of faulty batteries, collection of repaired batteries, and keeping clients informed of repair progress. - First point of contact for support at the office -...
-
Support Administrator
2 weeks ago
Centurion, Gauteng, South Africa Chainlink Recruitment Full timeTo assist with administrative duties within the Support department and ensure all capturing and processing are done accurately and timeously. Point of contact for customers to assist with booking in of faulty batteries, collection of repaired batteries, and keeping clients informed of repair progress. First point of contact for support at the office Booking...
-
Support Administrator
2 months ago
Centurion, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 9037 AV **Consultant**: Anneke Viviers First point of contact for support at the office Booking in of Batteries Liaise with customers on progress Loan Batteries coordination with customer. Follow up on returns of loan batteries from customers Create and update cases in Zoho Responsible for loan batteries administration and record...
-
Support Administrator
2 days ago
Centurion, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 9037 AV **Consultant**: Anneke Viviers First point of contact for support at the office Booking in of Batteries Liaise with customers on progress Loan Batteries coordination with customer. Follow up on returns of loan batteries from customers Create and update cases in Zoho Responsible for loan batteries administration and record...
-
Support Administrator
4 weeks ago
Centurion, South Africa Express Pros Fourways Full time**Job Profile** 202307 2023-09 **Job Title** Support Administrator **Department** Digital Business Services: Technology Infrastructure & Operations **Reporting Structures** **DIRECTLY - 1ST LEVEL** Team Leader: Systems Support **REPORTING - 2ND LEVEL** Manager: Service Operations **NUMBER AND TYPES OF ROLES REPORTING INTO THIS ROLE** - **Primary...
-
Advanced Coordinator Sales Support
2 months ago
Centurion, South Africa Beckman Coulter Diagnostics Full time**Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
IT Operations Support Administrator
5 days ago
Centurion, South Africa H2R Full timeGauteng, Centurion - Monthly Cost To Company (Market related) Our client in the Health Care industry has a vacancy available for an IT Operations Support Administrator to join their dynamic team. **Purpose of the position**: The IT Administrator position is to maintain and support systems and networks that enable the company’s operational efficiency....