Duty Manager for Small Hotel
1 week ago
**DUTY MANAGEMENT JOB DESCRIPTION**
As a manager of a smaller establishment you have a much more hands-on role and are involved in the day-to-day running of the hotel and its staff, which may include anything from carrying out reception duties to serving meals if the need arises. Your role as a manager is to plan, organise and direct all services, including front-of-house (reception, concierge and reservations), food and beverage operations, and housekeeping. Most importantly your job is to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
Managers need to pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.
**Typical work activities include** (but are not limited too)**
- **
Breakfast preparation and service**:
- **
Front desk duties**:
- General Administration
- managing arrivals and departures
- reconciling accounts
- preparing daily schedules
- reservations
- assist in-house guests with requests and take walk-ins
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
- meeting and greeting customers
- **
Stock management**:
- **
Rooms division** - carrying out inspections of rooms, Laundry area’s and common areas
- **
Guest Relations/Customer Service**:
- assisting guests with all requests
- dealing with customer complaints and comments;
- **
Staff Management** - monitoring staff; planning work schedules; motivating staff and leading by example
- Supervising **maintenance**
- Addressing problems and troubleshooting;
-
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