Duty Manager
2 months ago
**Duty Manager - Boutique Hotel, Southern Suburbs, Cape Town (Late Shifts)**
**Key Responsibilities**:
- Oversee the hotel's evening and late-night operations, ensuring smooth running of all departments.
- Manage guest check-ins and check-outs, ensuring exceptional service at all times.
- Address guest requests and resolve any issues promptly and professionally.
- Supervise the late-shift staff, ensuring tasks are completed efficiently and to a high standard.
- Ensure hotel security and safety procedures are followed, conducting regular checks.
- Handle any emergencies or unforeseen issues that may arise during late shifts.
- Assist with general front office duties and support other departments as required.
**Requirements**:
- A minimum of 2 years' experience in a similar role within a boutique or luxury hotel.
- Valid driver’s licence and own vehicle (required due to late shifts).
- Excellent communication and leadership skills, with a focus on guest satisfaction.
- Ability to work independently and handle high-pressure situations.
- Knowledge of front office systems and hotel operations is advantageous.
- A degree or diploma in hospitality management or a related field is a plus.
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