Duty Manager | The Silo Hotel

6 months ago


Cape Town, South Africa The Royal Portfolio Full time

The main purpose of the Duty Manager is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

  • Ensure complete guest interaction and satisfaction.
  • Be the point of contact for guests and anticipate and cater for their needs.
  • Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison.
  • Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel.
  • In the absence of the General Managers, be the Senior Manager and point of contact at the hotel.
  • Ensuring that all decisions are made with Company's interest first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff.
  • Monitor health and safety throughout the hotel.
  • Guide site inspections and guests around the property.
  • Living, Breathing and Understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture.

REQUIREMENTS & QUALIFICATIONS

  • 5 years’ Experience in a luxury 5* establishment (Required)
  • 3 years’ Room Division Experience (Preferred)
  • 3 years’ Food & Beverage Experience (Preferred)
  • 3 years’ Housekeeping Experience (Preferred)
  • 5 years’ Hotel Management Experience (Required)
  • Diploma in Hospitality (Required)
  • Strong English verbal and written communication skills
  • International Language (Preferred)
  • Systems - Micros (POS), Opera (PMS), Microsoft Office

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.


  • Waiter The Silo Hotel

    5 months ago


    Cape Town, South Africa The Royal Portfolio Full time

    The Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, wine, service and a passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience at our bar and restaurants, while adhering to The Royal Portfolio’s Purpose, which is _“To give...


  • Cape Town, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Ensure complete guest interaction and...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Breakfast Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, teas, coffees and an absolute passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience in our breakfast restaurant, while adhering to The Royal Portfolio’s Purpose,...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel Bartender’s main purpose will be to prepare and serve drinks to our guests, in a professional and friendly manner, mixing and matching ingredients in order to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations. The Bartenders ensure that the standards of The Royal Portfolio are met, in...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel’s Food & Beverage Manager is responsible for ensuring that every aspect of the dining experience at the hotel (from the product to the team members) is successfully managed to meet, if not exceed, the exacting standards of The Royal Portfolio's properties. As this important role directly impacts the guest experience, the F&B Manager works...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel Bartender’s main purpose will be to prepare and serve drinks to our guests, in a professional and friendly manner, mixing and matching ingredients in order to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations. The Bartenders ensure that the standards of The Royal Portfolio are met, in...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Pastry CDP at The Silo Hotel is responsible for assisting in the running of the Pastry section of our busy 5* hotel kitchen. They assist in maintaining the overall standards of the high tea, desserts and celebration plates, always ensuring that we live up to our purpose which is _"To give our guests a complete experience and a perfect stay"_. **MAIN...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Chef De Partie (CDP) at The Silo Hotel is responsible for supporting the Executive Chef and Sous Chefs in our busy hotel kitchen, ensuring the highest standards and consistent quality in daily food preparation, while keeping up to date with new products, recipes and preparation techniques. This is to ensure that The Silo Hotel meets, if not, exceeds, the...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Chef De Partie (CDP) at The Silo Hotel is responsible for supporting the Executive Chef and Sous Chefs in our busy hotel kitchen, ensuring the highest standards and consistent quality in daily food preparation, while keeping up to date with new products, recipes and preparation techniques. This is to ensure that The Silo Hotel meets, if not, exceeds, the...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Chef De Partie (CDP) at The Silo Hotel is responsible for supporting the Executive Chef and Sous Chefs in our busy hotel kitchen, ensuring the highest standards and consistent quality in daily food preparation, while keeping up to date with new products, recipes and preparation techniques. This is to ensure that The Silo Hotel meets, if not, exceeds, the...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Head Baker at The Silo Hotel takes responsibility for running the Pastry section of the hotel at night - preparing breads, pastries, etc to meet our guests needs the following day. Reporting directly to our Head Pastry Chef, this role requires an individual who is responsible, exacting and who enjoys working independently, at night, in a calm and quiet...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel's Assistant Housekeeping Manager will be responsible for planning, organising and developing the overall operations of the Housekeeping department to deliver on The Royal Portfolio’s Purpose, which is _“To give our guests a complete experience and a perfect stay”_. **MAIN DUTIES & RESPONSIBILITIES** - Co-manage all Housekeeping...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel's Restaurant & Bar Manager demonstrates the highest level of courteous and efficient service across all food and beverage outlets in the hotel, to ensure that guests feel welcome and that their needs will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio's properties and standards and ensure that...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Night Chef at The Silo Hotel ensures that the night shift in our busy hotel is effectively managed from 23:00 – 08:00. They ensure that all guest and hotel requirements are met and kept at the highest standards of The Royal Portfolio, that all Kitchen personnel are working as a team in order to achieve the purpose of the company, which is "to give our...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Night Chef at The Silo Hotel ensures that the night shift in our busy hotel is effectively managed from 23:00 – 08:00. They ensure that all guest and hotel requirements are met and kept at the highest standards of The Royal Portfolio, that all Kitchen personnel are working as a team in order to achieve the purpose of the company, which is "to give our...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel's F&B Floor Manager demonstrates the highest level of courteous and efficient service across all food and beverage outlets in the hotel, to ensure that guests feel welcome and that their needs will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio's properties and standards and ensure that they...

  • Hotel Duty Manager

    5 months ago


    Cape Town, South Africa CAPE DIAMOND HOTEL Full time

    Key Responsibilities: Manage daily operations, including but not limited to staff management, guest relations, housekeeping, and maintenance. Ensure high levels of guest satisfaction by providing personalized and attentive service. Manage and oversee the daily operations of the additional apartments. Ensure that all staff are trained and motivated to deliver...


  • Cape Town City Centre, South Africa Jobted ZA C2 Full time

    The Chef De Partie (CDP) at The Silo Hotel is responsible for supporting the Executive Chef and Sous Chefs in our busy hotel kitchen, ensuring the highest standards and consistent quality in daily food preparation, while keeping up to date with new products, recipes and preparation techniques. This is to ensure that The Silo Hotel meets, if not, exceeds, the...