Assistant Duty Manager
7 months ago
Assistant Duty Manager
**Job Description**:
As an Assistant Duty Manager at our Boutique Hotel, you will play a crucial role in ensuring the smooth day-to-day operations of our establishment. Your responsibilities will encompass various aspects of hotel management, administration, guest services, and team coordination.
Key Duties:
- General Administration:
- Assist in maintaining administrative records and files.
- Handle correspondence and communications as necessary.
- Support the General Manager in various administrative tasks.
- Reservations:
- Manage hotel reservations efficiently, ensuring accurate bookings and timely updates.
- Coordinate with the reservations team to maximize occupancy and revenue.
- Guest Services:
- Welcome guests warmly upon arrival and ensure exceptional customer service throughout their stay.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Oversee the check-in and check-out process, ensuring accuracy and efficiency.
- Breakfast and Small Group Conferencing:
- Coordinate breakfast service and ensure high-quality dining experience for guests.
- Assist in organizing and facilitating small group conferences or events held at the hotel.
- Housekeeping Management:
- Supervise housekeeping staff to maintain cleanliness and tidiness of guest rooms and public areas.
- Conduct regular inspections to ensure adherence to cleanliness standards and guest satisfaction.
- Room & Public Area Checks:
- Conduct routine checks of guest rooms and public areas to identify maintenance or cleanliness issues.
- Take proactive measures to address any issues and maintain high standards of presentation.
Qualifications and Skills:
- Previous experience in hospitality management or related field preferred.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays.
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