Duty Manager 5 Hotel
2 months ago
**Key Responsibilities**:
- Manage and coordinate daily operations across all departments to ensure seamless service delivery.
- Act as the primary point of contact for guest concerns, ensuring swift and effective resolution.
- Lead and support staff to uphold the hotel’s standards of service and professionalism.
- Monitor and maintain operational policies, health and safety regulations, and quality standards.
- Assist with staff training, performance monitoring, and shift management.
- Communicate effectively with other department heads and the general manager to align objectives.
- Conduct regular inspections to ensure facilities are well-maintained and guests are satisfied.
**Requirements**:
- Recent experience as a Duty Manager in a 5-star hotel.
- Exceptional leadership, communication, and problem-solving skills.
- Strong organisational abilities and a commitment to excellence in guest service.
- Proficiency in hotel management software and a strong understanding of hospitality operations.
- Must be based in Cape Town and available to attend face-to-face interviews.
- Matric certificate (Grade 12).
- South African citizen.
**To Apply**:
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