Call Centre Manager
2 weeks ago
**Responsibilities**:
- Provide leadership and strategic direction to the short-term insurance department.
- Develop and implement short-term insurance business plans and strategies to achieve company objectives.
- Ensure compliance with insurance regulatory requirements and industry standards.
- Manage and monitor the performance of the short-term insurance team, providing coaching, guidance, and support as needed.
- Foster a positive and collaborative work environment, promoting teamwork and professional development.
- Establish and maintain strong relationships with key stakeholders, including clients, underwriters, and brokers.
- Analyze market trends, identify new business opportunities, and develop effective marketing strategies to expand the company's short-term insurance portfolio.
- Review and evaluate insurance policies, claims, and underwriting processes to ensure accuracy and efficiency.
- Resolve escalated customer complaints and inquiries in a timely and satisfactory manner.
- Conduct regular performance reviews, set goals, and implement performance improvement plans when necessary.
- Prepare and present reports, budgets, and financial data to senior management.
**Requirements**:
- Business Administration, Finance, or a related field. A relevant insurance qualification will be advantageous.
- Proven work experience as a Manager in the short-term insurance industry, with a minimum of [3] years of experience.
- In-depth knowledge of short-term insurance products, policies, and procedures.
- Strong understanding of insurance regulations, compliance requirements, and industry best practices.
- Excellent leadership and people management skills, with the ability to motivate and inspire a team.
- Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with clients and stakeholders.
- Analytical thinking and problem-solving abilities.
- Results-driven mindset with a focus on achieving business targets and objectives.
- Proficient in using insurance software and computer systems.
Basic + Commission
**Salary**: R20,000.00 - R25,000.00 per month
Ability to commute/relocate:
- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/07/27
Expected Start Date: 2023/08/01
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