Monitoring Control Centre Operator x4
Found in: beBee S ZA - 2 weeks ago
Job title : Monitoring Control Centre Operator x4 jobs in Gauteng
Job Location : Gauteng, Randburg
Deadline : May 02, 2024
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Job description
Key roles and responsibilities:
Control Centre Duties and Functions
Optimise Availability
Ensure that all service level standards and regulations are strictly always adhered to. Ensure call readiness and available to service customers / clients. Contribute towards the continuous improvement of the department’s availability metrics. Ensure that all quality standards are met in the execution of every control centre activity within the MCC operational requirements. Adhere to all relevant policies and procedures. Report any deviations from procedures/processes to the Supervisor.Adhereance to Call Quality
Provide effective control centre services that ensure all Quality Assurance standards and regulations are sufficiently maintained at all times. Ensure strict adherence to all agreed business rules as they pertain to all control centre duties and functions to provide excellent customer service on a continuous basis. Contribute towards minimising the risk profile of Tracker within the control centre by executing all duties in strict adherence to all relevant standards and regulations, as well as taking proactive measures where possible to reduce risk overall. Ensure that all quality metrics and standards are prioritised in call centre duties to contribute towards achieving customer experience strategic objectives.Minimum requirements
Qualifications, experience and competencies required:
Matric/Grade 12 or Equivalent Qualification at NQF Level 4. Essential: 2 years of Call Centre experience. PSIRA Grade C certification – Desirable Must be willing to work shifts and standby. Must be aware of the consumer POPI Act Reliable mode of transport Language Proficiency (English and one or more South African official languages) Analytical Ability to multitask. Sound communication skills at all levels Collaborative and consultative style Planning, organising and control capabilities Assertiveness and decisiveness capabilities Professionalism Results driven Conflict management and negotiation capabilities Ability to work independently Ability to work in a team Ability to work/manage under pressure High degree of emotional intelligence Resilience Basic change management skills*Customer Service jobs in south africa
*Monitoring Control Centre Operator x4 in Randburg
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Monitoring Control Centre Operator x4
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Gauteng, Randburg, South Africa Tracker Connect Ltd Full timeTracker Connect Ltd’s job vacancy, Career and Recruitment Job title : Monitoring Control Centre Operator x4 jobs in Gauteng Job Location : Gauteng, Randburg Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Job description Key roles and responsibilities: Control Centre Duties and Functions Provide effective...
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Randburg, Gauteng, South Africa Tracker Connect Ltd Full timeTracker Connect Ltd's job vacancy, Career and RecruitmentJob title : Monitoring Control Centre Operator x4 jobs in GautengJob Location : Gauteng, RandburgDeadline : May 02, 2024Quick Recommended LinksJobs by LocationJob by industries Job descriptionKey roles and responsibilities:Control Centre Duties and FunctionsProvide effective control centre services as...
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