Inbound Call Centre Agent

2 weeks ago


Randburg, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Inbound

answer phones professionally

respond to customer inquiries

research required information using available resources

handle and resolve customer complaints

provide customers with product and service information

capture customer details to confirm policies

identify and escalate priority issues

route calls to appropriate resource

follow up customer calls where necessary

follow up the calls of the client with clerical duties which includes faxing and liaising with other departments

provide relief to switchboard operator when required

assistance with special projects when asked to

Outbound

contact customers by phone

deliver prepared scripts to obtain necessary information from the customer and to impart necessary information to the customer

describe and explain the term and conditions products and services

respond to questions

capture customer details to confirm policies

obtain customer information

data entry and maintenance of customer/potential customer data bases

knowledge of customer service principles and practices

customer service experience

good keyboard skills

knowledge of administration and clerical processes

fast and correct typing skills

sound knowledge of telephone etiquette

listening skills

high level of motivation

attention to detail

problem analysis

problem solving - analyse the various parts of a problem properly and develop logical solutions

customer service orientation


  • Call Centre Agent

    6 days ago


    Randburg, South Africa Sky Staff Solutions Full time

    **Call Centre Agent** - Support customer calls with their inquiries, specifically with bookings - Update customer information in the system as required. - Remain calm and focused on meeting customers’ needs in confrontational situations **Required Qualifications**: - Excellent oral and written communication skills - Excellent decision making and...

  • Call Centre Agent

    1 week ago


    Randburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent The role requires you to provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved...

  • Call Centre Agent

    6 days ago


    Randburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent Role Purpose: Telephonic communication with client base to provide accurate product information in line with standards protocols. Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved budget to achieve cost...


  • Randburg, South Africa Shapiro Shaik Defries & Associates Full time

    INBOUND RESOLUTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission **JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum...

  • Dialer Manager

    6 days ago


    Randburg, South Africa Oaksure Financial Services Full time

    **Overview**: The organization is a Business Process partner to one of the largest E-Hailing Smartphone Apps in the world. We are responsible for delivering high-performing Ride-Hailing Driver Registration and Service Delivery processes. The goal is to deliver an effective outbound dialer campaign management service that increases engagement and contact of...


  • Randburg, South Africa Morchents SA Full time

    Our international client is looking for vibrant customer services agents to work in their online shopping campaign. **Minimum Criteria** - Excellent articulation (Well spoken) - Matric - Excellent customer service skills - Excellent communication skills - 12 months + Call Centre Experience - Flexible to work shifts - Have a clear criminal record. - Ability...

  • Call Center Agent

    4 weeks ago


    Randburg, South Africa Oaksure Financial Services Full time

    Call Centre Agents Needed - Requirements - Matric - South African ID - Previous Call Centre Experience will be an Advantage **Salary**: From R4,500.00 per month **Education**: - High School (matric) (required)


  • Randburg, South Africa BluTrain Group Full time

    We are looking for professional enthusiastic, motivated, and exceptiona**l outbound** **sales agents with **experience in short term outbound sales experienced. **Must have**: - Matric - 2-3 years short term insurance experience in an outbound call centre (telesales experience) - Fluent in English - Good communication skills **Responsibilities**: -...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001215 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer Service department based...


  • Randburg, South Africa Oaksure Financial Services Full time

    **Overview**: **Requirements**: - Matric (Grade 12) or post-matric qualifications - 1-2 years of experience screening calls - 1-2 years of experience working in a call center environment - 1-2 years of experience capturing data on CRM administration system e.g. completing client profiles, uploading documents onto client profiles, etc. **Duties and...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001216 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Fixed Term Contract**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer Service...


  • Randburg, South Africa BluTrain Group Full time

    **Minimum Requirements** - Grade 12 - Call centre certificate (advantageous) - Minimum 1 - 2 years’ experience selling a banking product **Salary**: R4 000,00 - R5 000,00 per month **Experience**: - Cold calling: 1 year (preferred)


  • Randburg, South Africa iSON Xperiences Full time

    **Fixed Term Contract Position** **Based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...

  • Call Centre Agent

    6 days ago


    Randburg, South Africa Business Processing Outsourcing Full time

    Our Top Notch International Clients is looking for your expertise in the following: - 6 months strong customer service experience within financial, retail, call centre industries - Excellent command of English Language - Ability to work night shift hours - Resides within Soweto, Randburg and JHB CBD - Excellent Computer Skills - Valid matric and criminal...


  • Randburg, South Africa BluTrain Group Full time

    We are looking for professional enthusiastic, motivated, and exceptiona**l outbound** **sales agents with **experience in Long Term Outbound Sales Experienced. **Must have**: - Grade 12 qualification - 2 years’ experience within a Sales Outbound Call Centre, selling long term insurance (with targets attached to the sales) - Fluent in English - Good...


  • Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **3 month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved...


  • Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2-month** Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...


  • Randburg, South Africa FirstRand Full time

    Job Description To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved - Drive significant growth and profitability in the context of cost...


  • Randburg, South Africa MedE Recruit Full time

    NEW! REMOTE & ON-SITE: CALL CENTRE AGENTS | JOHANNESBURG & CAPE TOWN HPCSA-REGISTERED DENTAL PROFESSIONALS URGENTLY NEEDED Are you seeking a new opportunity where you can showcase your dental skills in a new environment? Then this may be what you are looking for! - HPCSA Registered Dentists - HPCSA Registered Dental Students - HPCSA Registered Dental...


  • Randburg, South Africa O' Keeffe & Swartz Full time

    At O’Keeffe & Swartz BPO, we are serious about service, and with over 28 years of experience we have been positioned as a business process outsourcing market leader due to our premium service, quality and great people. If you are self-driven, ambitious, highly motivated and customer service orientated - WE WANT YOU!!!! **Main purpose of the job**: -...