Inbound Call Centre Agent

7 days ago


Randburg, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Inbound

answer phones professionally

respond to customer inquiries

research required information using available resources

handle and resolve customer complaints

provide customers with product and service information

capture customer details to confirm policies

identify and escalate priority issues

route calls to appropriate resource

follow up customer calls where necessary

follow up the calls of the client with clerical duties which includes faxing and liaising with other departments

provide relief to switchboard operator when required

assistance with special projects when asked to

Outbound

contact customers by phone

deliver prepared scripts to obtain necessary information from the customer and to impart necessary information to the customer

describe and explain the term and conditions products and services

respond to questions

capture customer details to confirm policies

obtain customer information

data entry and maintenance of customer/potential customer data bases

knowledge of customer service principles and practices

customer service experience

good keyboard skills

knowledge of administration and clerical processes

fast and correct typing skills

sound knowledge of telephone etiquette

listening skills

high level of motivation

attention to detail

problem analysis

problem solving - analyse the various parts of a problem properly and develop logical solutions

customer service orientation


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