Call Centre Agent
3 weeks ago
Our client in the **Hair Care industry** is currently looking for a **Call Centre Agent **in **Randburg.**
**Duties & Responsibilities**:
- Obtaining client information by answering telephone calls or responding to messages left on the answer phone.
- Ensuring that the clients profile and details are completed as accurately and completely as is possible. The capturing of new leads (data) correctly and appointing is the most important part of the call centre functionality.
- Booking this client in for a consultation at the most convenient studio for the client.
- Contacting clients who left their information on our website, completing any missing information and booking this client in for a consultation at the most convenient studio for the client.
- Making notes on the clients profile and sending this lead to the studio where the client was booked into.
- The last person to leave the call centre in the evening needs to put the phones onto night-mode and the first person in in the morning must take the phones off night-mode.
- Ensure that the leads are distributed to the studios according to the lead split instructed by management.
- Call in-active clients.
- Call unsold clients.
- Security of all data is extremely important.
- Deletion of data is to be authorized by management
**Desired Experience & Qualification**
- Matric
- 2-3 years experience Call Centre Agent
- Outbound - following up with clients
- Inbound - dealing with enquiries and leads
**Package & Remuneration**
Salary is R9000 -R11000 + Commission( depending on experience)
Working hours are 09h00 - 18h00 Monday to Friday
**Job Types**: Full-time, Permanent
**Salary**: R9,000.00 - R11,000.00 per month
**Education**:
- High School (matric) (required)
**Experience**:
- outbound and outbound: 2 years (required)
- inbound and outbound call centre: 2 years (required)
- capturing new leads (data) correctly.: 1 year (required)
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