Customer Service Specialist

4 weeks ago

Cape Town, South Africa Teleperformance South Africa Full time

**Are you ready for your next challenge?**

**Are you looking for an exciting new opportunity?**

If so, read on

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Service Specialist to join our team. Our philosophy is transforming passion into Excellence

Ensuring customers are provided with fully fledged services that encompasses our values.

We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
**Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries**

**Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.**

**Commitment and Different - Being passionate, engaged and seeing opportunities**

**where others see problems**

Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_

**Key Responsibilities & Accountabilities**
- Collect the delinquent / outstanding amount from the consumer over the phone on Outbound / Inbound calls.
- Negotiation & persuasion skills with ability to connect with customers.
- Understand different delinquency cycle(s) of business to consumer/business to business.
- Able to follow local laws set up by different credit and collection governing agencies.
- Demonstrate effective skip tracing techniques through programs and policies implemented by Client
- Effective communicator as role will often require building rapport with consumer to understand the reason for debt delinquency.
- Follow and maintain compliance, quality assurance, and client-specific standards on all accounts handled.
- Able to work and navigate through multiple system to check and provide information related customer account.
- Meet key KPIs on day-to-day basis set up by the processbased on client’s requirement.
- Able to demonstrate empathy and sympathy on the call with customer.
- Ability to be polite and compassionate without lacking confidence.
- Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc..
- To respect and act according Teleperformance’s rules, regulations, and values
- Matric (required)
- Minimum 1-2 years of experience working with a collection process (required)
- Superior oral, written communication and interpersonal skills.
- Maintain campaign performance, quality, regulatory and compliance standards
- Exceed customer expectations by maintaining and exceeding the levels of service as defined by head of department
- To meet and exceed all KPI’s and service level agreements
- Maintain campaign performance, quality, regulatory and compliance standards

**Some of the Benefits**:

- Lucrative basic salary (depending on experience)
- Achievable performance related bonus opportunities
- A fabulous, newly refurbished, modern working environment
- Primary Healthcare (after 6 Months)
- Provident Fund with equal Employers contribution (after 6 Months)
- Employee Assistance Program
- Free door to door transport for evening shifts after 19.00 pm
- Additional Transport Allowance
- In-depth product and ‘cultural based’ training
- Genuine career development opportunities

**Please note**:
In order to be considered for this role you must be able to provide 2 valid references and pass a Criminal and Credit record check.

**Job Types**: Full-time, Permanent

**Salary**: R7,000.00 - R8,500.00 per month

**Job Types**: Full-time, Permanent

**Salary**: R7,500.00 - R8,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Collections: 1 year (required)
- Financial BPO: 1 year (required)

Application Deadline: 2023/02/01

  • Dutch speaking Customer Service Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you'll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support through...

  • Dutch speaking Customer Service Specialist

    3 months ago

    Cape Town, South Africa Language Recruiters Full time

    Are you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you’ll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support...

  • Customer Services Specialist Insurance

    3 days ago

    Cape Town, South Africa Teleperformance South Africa Full time

    We have an exciting opportunity available! Join our UK team today! We're looking for our next Customer Service Specialist(Insurance) - Full-time, Permanent - Salary up to R8,500.00 p/m Overview: Providing a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. Providing...

  • Customer Services Specialist Insurance

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    We have an exciting opportunity availableJoin our UK team todayWe're looking for our next Customer Service Specialist(Insurance) Fulltime, Permanent Salary up to R8,500.00 p/mOverview:Providing a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. Providing quality...

  • German Speaking Airline Customer Service Specialist

    2 months ago

    Cape Town, South Africa Language Recruiters Full time

    Are you ready to embark on a thrilling career adventure with one of the world’s leading international airlines? We’re seeking a dedicated** German speaking Airline Customer Service Specialist** to join their team in **Cape Town, South Africa** and help them provide exceptional service to their passengers. If you’re passionate about travel, customer...

  • Customer Service Specialist, Customer Experience

    2 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Excellent written and verbal communications skills with an ability to interact with senior stakeholders. Ability to get hands dirty in the detail but can also see the bigger picture. Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality. Confident creating reports for leadership consumption. Ability to...

  • Customer Service Specialist

    2 weeks ago

    Cape Town, South Africa Teleperformance South Africa Full time

    Are you ready for your next challenge? Are you looking for an exciting new opportunity? If so, read on We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the...

  • German Speaking Customer Service Support Specialist

    2 months ago

    Cape Town, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further - we’re searching for a vibrant and enthusiastic **German speaking Customer Service Support Specialist **to join this team in **Cape Town, South Africa**. Ready to embark on an adventure? Don’t miss this **job** opportunity to...

  • Customer Service Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    Are you ready for your next challenge?Are you looking for an exciting new opportunity?If so, read onWe work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the...

  • Customer Service Specialist, Customer Experience

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Excellent written and verbal communications skills with an ability to interact with senior stakeholders.Ability to get hands dirty in the detail but can also see the bigger picture.Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality.Confident creating reports for leadership consumption.Ability to take...

  • German speaking Customer Service Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we're searching for a vibrant and enthusiastic German speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams...

  • German speaking Customer Service Support Specialist

    1 month ago

    Cape Town, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we’re searching for a vibrant and enthusiastic German speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don’t miss this job opportunity to make...

  • German Speaking Customer Service Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further - we're searching for a vibrant and enthusiastic German speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams come...

  • Customer Insights Specialist

    2 months ago

    Cape Town, South Africa e-Merge IT Recruitment Full time

    A venture startup providing unique insights into consumer behaviour for investors and corporate clients with a mission to deliver differentiated and in-depth consumer research, shaping investment decisions and strategic moves in the market is looking for a **Customer Insights Specialist **whose attention and efforts are on understanding customers (or...

  • Customer Sales Rep

    4 weeks ago

    Cape Town, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Interior Design Solutions client that is seeking a skilled Customer Sales Representative to based in Cape Town. **Salary**: - First three months Basic R 25 000 pm with 3 % commissionable earnings from R 1 - From month 4 R 15 000 basic with 10 % commissionable earnings from R 1 - After month 4, consultant...

  • Customer Service Specialist

    1 week ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Are you ready for your next challenge?** **Are you looking for an exciting new opportunity?** If so, read on We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets,...

  • Customer Service Specialist

    2 months ago

    Cape Town, South Africa Ciovita (pty) Ltd Full time

    Duties and responsibilities Immediately escalating serious complaints or issues that you are not equipped to deal with. Liaising with colleagues and fellow departments to find the best solutions to a customer's issues. Identifying common problems and escalating them to management, along with solutions. Maintaining a polite, helpful and professional manner at...

  • Customer Service Specialist, TCN, Publisher Support

    4 weeks ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time

    Amazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and printed books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS...

  • Customer Services Coordinator Imports

    2 weeks ago

    Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...

  • Customer Service Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa iContact BPO Full time

    About UsiContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.As a...