Customer Service Specialist, Customer Experience
2 weeks ago
Ability to get hands dirty in the detail but can also see the bigger picture.
Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality.
Confident creating reports for leadership consumption.
Ability to take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment.
Flexibility to respond quickly to change and reprioritize in the face of changing stakeholder demands.
Data-driven decision making and deep dive skills, including SQL.
Advanced skills with MS Word and MS Excel.
Amazon's mission is to be earth's most customer-centric company.
We work towards a single goal:
to ensure the best experience for our customers.
To achieve this, we are looking for a CS Specialist, Customer Experience (CX) to join our South Africa Customer Service team, who will play a key supporting role in the delivery of our CX roadmap.
Key job responsibilities- Identify CX improvement opportunities and work end to end till fix.
- Deep dives and completes root cause analysis of CX outliers and trends and drives resolution of issues to closure.
- Able to influence stakeholders without authority to drive changes and improvements.
- Utilize voice of the customer mechanism to surface and address customer pinpoints on a continuous basis.
- Report CX project metrics, status updates and track own goals.
- Establishes and upholds program management frameworks across our CX program management function.
- Owns tracking of program health and goals, reporting out to leadership on the status of roadmap completion.
Background in ecommerce, retail or consulting industries.
Experience coordinating delivery of customer experience, process improvement or cost savings programs.
Practical experience in program management concepts, such as prioritization, governance, reporting and benefits validation.
Experience establishing and consolidating program delivery metrics and status reports.
Experience with project or program management tracking and planning tools
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers....
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert, Inc. Full timeat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert Full timeABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put...
-
Customer Services Coordinator Imports
2 weeks ago
Cape Town, Western Cape, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full timeJob PurposeEnsure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department's daily functions and procedures.Primary Job...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeDuties and responsibilities Manage a portfolio of existing clients and accountsAlways offer first class customer serviceProviding a variety of quotations to clients.Following up quotations each morning to ensure we have provided what was required and offer any further helpWhen a quotation is cancelled try to find out if there is anything we could have...
-
Dutch speaking Customer Service Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Language Recruiters Full timeAre you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you'll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support through...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa amplify5 Full timeamplify5 is opening a world of new possibilities as we grow our client relationships and campaigns and as we do so another exciting opportunity to join our team has arisen.If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, we want to hear from you. Be a part of an amazing, dynamic team...
-
Customer Services Specialist Insurance
2 weeks ago
Cape Town, Western Cape, South Africa Teleperformance South Africa Full timeWe have an exciting opportunity availableJoin our UK team todayWe're looking for our next Customer Service Specialist(Insurance) Fulltime, Permanent Salary up to R8,500.00 p/mOverview:Providing a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. Providing quality...
-
Customer Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa amplify5 Full timeamplify5 is opening a world of new possibilities as we grow our client relationships and campaigns and as we do so another exciting opportunity to join our team has arisen.If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, we want to hear from you. Be a part of an amazing, dynamic team...
-
Customer Service Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Teleperformance South Africa Full timeAre you ready for your next challenge?Are you looking for an exciting new opportunity?If so, read onWe work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the...
-
Customer Service Specialist
2 weeks ago
Cape Town, Western Cape, South Africa iContact BPO Full timeAbout UsiContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.We build our solutions around our client's bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.As a...
-
Customer Insights Specialist
2 weeks ago
Cape Town, Western Cape, South Africa e-Merge IT Recruitment Full timeA venture startup providing unique insights into consumer behaviour for investors and corporate clients with a mission to deliver differentiated and in-depth consumer research, shaping investment decisions and strategic moves in the market is looking for a Customer Insights Specialist whose attention and efforts are on understanding customers (or customer...
-
Customer Services Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Maskew Miller Learning Recruitment Full timeJob Desciption:About Maskew Miller Learning:Maskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history - Maskew Miller. At Maskew Miller Learning, we believe that learning allows people to move forward in life, enabling them to have brighter futures.We are a B-BBEE Level 1 contributor, providing education...
-
Customer Services Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Pearson Full timeMain PurposeKey responsibilities Contribute to the development and delivery of a superior customer experience at each touch point across the customer value chain, and assisting customers where required Resolve all Customer Enquiries from initiation to successful completion, including first line Technology Support for all digital product and learning...
-
Cape Town, Western Cape, South Africa Language Recruiters Full timeAre you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we're searching for a vibrant and enthusiastic German speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams...
-
Customer Service Advisor
2 weeks ago
Cape Town, Western Cape, South Africa amplify5 Full timeKey purpose of the roleamplify5 is opening a world of new possibilities as we grow our client relationships and campaigns, and as we do so, another exciting opportunity to join our team as an Onboarding Specialist has arisen.If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, we want to...
-
Customer service specialist
2 weeks ago
Cape Town, Western Cape, South Africa Massive Diamonds Marketing Full timeAbout Us:Massive diamonds is a leading organization amongst others in the direct sales and marketing industry. With the focus to grow and expand we introduce our new position for Customer Service purposes , to try increase our profit margins while ensuring correct and quality standards are met in the process.Main objectives : Introduce new customers to our...
-
Customer Sales Rep
2 weeks ago
Cape Town, Western Cape, South Africa F & G Sourcing Specialist Full timeF and G Sourcing Specialist is assisting a reputable Interior Design Solutions client that is seeking a skilled Customer Sales Representative to based in Cape Town.Salary: First three months Basic R pm with 3 % commissionable earnings from R From month 4 R basic with 10 % commissionable earnings from R After month 4, consultant will get 100l of...