German Speaking Airline Customer Service Specialist
2 weeks ago
Are you ready to embark on a thrilling career adventure with one of the world’s leading international airlines? We’re seeking a dedicated** German speaking Airline Customer Service Specialist** to join their team in **Cape Town, South Africa** and help them provide exceptional service to their passengers. If you’re passionate about travel, customer service, and making each passenger’s journey unforgettable, this **job **opportunity is made for you
Your key **job** responsibilities as the **German speaking Airline Customer Service Specialist** in **Cape Town, South Africa** will include:
- Provide real-time flight information and updates to passengers
- Handle changes to bookings, seat assignments, and special requests
- Address and resolve passenger issues and concerns professionally and efficiently
- Assist with baggage-related inquiries and claims
- Offer outstanding support in **German** and English to passengers from Germany and other **German** speaking regions
- Ensure that each passenger interaction reflects the airline’s commitment to top-notch service
Requirements for this **German speaking Airline Customer Service Specialist job **in** Cape Town, South Africa**:
- Proficiency in spoken and written **German** is essential
- Previous customer service experience is a plus
- Strong verbal and written communication skills in both **German** and English
- Ability to understand and address passenger needs and concerns
- Excellent critical thinking and problem-solving abilities
- Comfortable using airline reservation systems and communication tools
- Collaborative attitude and a desire to contribute to the team’s success
- Willingness to work in shifts, including evenings, weekends, and holidays
If you wish to view additional German Language jobs, please click through to our **job **section.
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