Change Management Administrator
3 weeks ago
**ROLE PURPOSE**
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Responsible for processing all change requests in the Enterprise; facilitating the change process as the 1st-line customer interface.
**ROLE REQUIREMENT**
- Receiving, logging, assigning priority of RFC’s (requests for change’s), in collaboration with the initiator
- Creating change requests on behalf of customers where applicable
- Adding and augmenting approver lists, and do approver follow ups
- Ensuring basic quality (attachments and key fields) is applied to change requests prior to processing for approval
- Ensuring quality requirements from “Change Management - Back Office” are appended to changes for processing where applicable
- Ensuring adherence to processes and policies of Change Management both internally and as a guide to customers
- Ensuring process and procedure documentation encompassing the function is sufficient and of quality
- Regular and ad hoc building and presentation of various Change Management reports.
**KEY COMPETENCIES / PERFORMANCE DRIVERS**
- Excellent communication skills, interpersonal and telephonic, verbal & written
- Basic knowledge of hardware, software, networking, and IT systems
- Ability to take ownership of work
- The ability to work in a team
- Self-learning
- Delivering results and meeting customer expectations
- Following instructions and procedures
- The ability to work under pressure and to tight deadlines
- Willingness to assist with additional tasks given to the team
- Analytical Thinking
**QUALIFICATIONS & EXPERIENCE**
- High School Diploma/Matric (required)
- At least 1 year IT experience (required)
- At least 1 year experience in Change Management (preferred)
- Excel and reporting knowledge and experience (preferred)
- ITIL Foundation or similar certification (Advantageous)
- Working in a Telecommunications environment (Advantageous)
- Networking technologies (Advantageous)
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