Business Change Manager

4 weeks ago

Bellville, South Africa Sanlam Full time

**THE PURPOSE OF THE JOB**
- The Purpose of the job is to provide data management and business intelligence services for Santam Group that spans across all stakeholders.**CAREER OPPORTUNITY**
- The Business Change Manager (BCM): Data and Information Management will be responsible for the direction, coordination and implementation of Santam’s Group and Business Units data strategy. This will include designing and implementing a future state of data and tools to be able to be shared across the group. The BCM for Data and Information Management will assist in ensuring a complete view of data throughout the portfolio of activities taking place within the Group and Business Unit level. Group-level collaboration with identified projects, programmes and data management strategies is a key aspect of the role.**JOB DESCRIPTION**
- This person will:
- Participate in data strategy formulation in order to conceptualise change programmes, projects and initiatives
- Engage with stakeholders in partnership with the IT Business Delivery Team to obtain an understanding of their data and business intelligence demand
- Develop and maintain partnerships with stakeholders to facilitate accomplishments of data demand and objectives
- Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practices
- Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups
- Collaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Santam
- Responsible for implementing a wide range of data management services on data as required by the portfolio
- Identifies data quality concerns, conducts root cause analysis and provides feedback to the relevant governance forums and data management competency centres
- Be consulted for input on, and be informed of, all data management services as they relate to data
- Share operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling in the organization
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations
- Delivery of demand for data, reporting and business intelligence services
- Provision of specialised data services to identified stakeholders
- Manage conflict from time to time between Group overall position vs that of the individual Business Unit objectives
- Manage a team of Data Analyst to assist with the impact and data dependency analysis between data sources and prepare technical specifications and design for developers.

**PRIMARY RESPONSIBILITIES**
- The BCM: Data will provide the following key services:
- PORTFOLIO CONSULTING:
- Ensure portfolio alignment and prioritisation with strategy / business objectives
- Facilitate development of future initiative roadmap in support of the business strategy/objectives
- Facilitate concept designs across individual business units and the Group through IT Business Delivery Team.
- Prepare business cases
- Initiate projects & assist contracting of appropriate resources

SOLUTION DELIVERY:
- Ensure appropriateness, quality & completeness of solutions (e.g. review of business requirements, process designs, solutions provided & test plans)
- Ensure project/scope alignment with business case / business objectives
- Support appropriate governance e.g. appropriate Steerco, Data Forums, SARB, SDF etc.
- Support change management and give input to approach and strategy
- Build strong partnerships with Business Owner, Product Owners, Project Manager, other IT Business Delivery Managers and external vendors.
- Monitor BU Portfolio budget
- BUSINESS READINESS & BENEFITS REALISATION:
- Support transition of project to operations/BAU
- Provide support required to embed new and changed processes and solutions to become BAU
- Support benefits realisation & monitoring

**QUALIFICATIONS**
- Bachelor’s Degree - applicable major preferred (Management Information Systems, Computer Science, Business Management, Project Management, Process Engineering, Statistics/Applied Math,)
- DAMA certified data management professional (CDMP) or similar data management certification
- Minimum 10 years experience at a Management
- 5 years’ experience managing the BU portfolio and delivering solutions to the respecti

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