Change and Delivery Support Manager Operations
2 weeks ago
Job Purpose
The Change and Delivery Support Manager will be responsible for providing operational support, change management and delivery of BAU, project related and tactical initiatives in the CS: Operations environment. The individual will contribute to process development and performance improvement deliverables and ensure successful end-to-end implementation and adoption across the servicing value chain.
Key Outcomes
The Change and Delivery Support Manager will drive operational excellence and the following outcomes are expected to be achieved:
Support the Operations Management team execute on process development and improvement initiatives taking responsibility for delivery in terms of quality, scope, and time.
Assist the implementation of operational and tactical deliverables to ensure operational continuity by collaborating with project and business teams to ensure successful execution.
Proactively identify, evaluate, and report on operational risks and ensure control procedures are developed and implemented.
Process reviews, documentation and prioritization of change processes and implementation plans.
Assist with audit related investigations and resolutions for operational risk management.
Assist with the prioritization of technical change requests and business priorities.
Investigate and evaluate process related pain points and present proposals to solution them.
Compile and prepare statistical reports on key deliverables.
Communicate process and service-related changes to internal business partners.
Manage and resolve service requests and enquiries from internal and external stakeholders.
Develop and roll-out communications in partnership with Internal Communications to ensure alignment of messaging across functional business areas.
Work with internal partners (Communication Centre, IT, HRD, Sales etc.) in the formulation of plans and activities to support implementation and adoption of improvement deliverables.
Ongoing monitoring and reporting of change implementation to the various stakeholder groups.
Support the Operations Management team with day-to-day operational deliverables. Qualifications and Experience
⦁ Matric / Grade 12
⦁ Relevant post matric qualification will be a recommendation as well as 3 - 5 years’ experience in an operations environment
⦁ Knowledge of relevant management and project management principles and techniques will be an advantage
⦁ Knowledge of Glacier products and processes will be an advantage
Competencies
⦁ Client Focus
⦁ Drives results
⦁ Conceptualisation skills
⦁ Critical thinking
⦁ Leadership skills
⦁ Decision quality
⦁ Communication skills - Written, Verbal and Visual
⦁ Collaboration
⦁ Execution Attributes
⦁ Teamwork
⦁ Adaptability
⦁ Ability to thrive under pressure
⦁ Organised & priority driven
⦁ Ability to lead change
Our commitment to transformation
Glacier is committed to excellence and striving towards Employment Equity.
-
Change Manager
7 days ago
Bellville, South Africa Sanlam Full time**What will you do?** - Guides the organisation through change by managing the change process across all areas within the re-engineering process. Design, manage and execute all Stakeholder, Communication, Impact Assessment, Training and Support Strategies, using structured processes, sound methodologies and project management disciplines. Lead the Change...
-
Manager
4 days ago
Bellville, South Africa King Delivery Full timeLead the Delivery Revolution! Branch Manager Needed in Bellville/Durbanville area **Do you have the drive to build a successful team and a passion for logistics?** A dynamic new delivery business is searching for a motivated Branch Manager to spearhead our area operations! This is your chance to be at the forefront of a growing industry. **About You**: -...
-
Head: Change Management
4 days ago
Bellville, South Africa Sanlam Full timeWho are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...
-
Change Manager Lead
2 weeks ago
Bellville, South Africa Sanlam Full timeA Change Manager plays a key role in ensuring that organizational projects and initiatives meet objectives on time and on budget by increasing employee adoption and usage. The focus is on the people side of change, which involves preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles,...
-
Business Change Manager
4 weeks ago
Bellville, South Africa Sanlam Full time**THE PURPOSE OF THE JOB** - The Purpose of the job is to provide data management and business intelligence services for Santam Group that spans across all stakeholders.**CAREER OPPORTUNITY** - The Business Change Manager (BCM): Data and Information Management will be responsible for the direction, coordination and implementation of Santam’s Group and...
-
Manager: Information Delivery
4 weeks ago
Bellville, South Africa Sanlam Full time**PURPOSE OF THE JOB** - The Purpose of the job is to provide technical guidance for the solutioning of data architecture for the Santam Group.**CAREER OPPORTUNITY** - The role is responsible for designing and implementing solutions to increase the performance and quality of new and existing data solutions. To build and run Santam’s data assets...
-
Manager: Information Delivery
1 week ago
Bellville, South Africa Santam Full timeCAREER OPPORTUNITY The Purpose of the job is to provide technical guidance for the solutioning of data architecture for the Santam Group. The role is responsible for designing and implementing solutions to increase the performance and quality of new and existing data solutions. In order to build and run Santam’s data assets effectively. This leadership...
-
IT Change Management Specialist Ii
2 weeks ago
Bellville, South Africa Santam Full timeCAREER OPPORTUNITY The Santam Direct team is responsible to provide clients with a direct service for policy sales and maintenance. The Direct Business Change Manager (BCM) will participate in direction-setting, coordination, and implementation of the Direct business strategy with regards to Digital and Technology enablement, managing the demand from the...
-
Senior Manager Technology Strategy and Change
3 weeks ago
Bellville, South Africa Sanlam Full timeThe overall purpose of the role A change manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The...
-
Change Manager
3 weeks ago
Bellville, South Africa Sanlam Full timeSanlam Corporate forms part of Sanlam Life and Savings Cluster which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of...
-
Financial Operations Director
7 days ago
Bellville, Western Cape, South Africa CA Support Full time**Job Overview:**We are seeking a highly skilled Financial Operations Director to lead our financial function at CA Support. As a key member of our team, you will be responsible for managing all aspects of our company's finances, ensuring compliance with regulatory standards and optimizing financial performance.
-
Bellville, South Africa Sanlam Full time**JOB OVERVIEW** **The Head of Project Delivery** is responsible for overseeing the successful execution and timely completion of projects within Santam. This role involves strategic planning, resource allocation, and ensuring alignment with organizational goals. The goal is to drive efficiency, quality, and collaboration across project teams to achieve...
-
Head: HR Delivery
4 weeks ago
Bellville, South Africa Santam Full timeCAREER OPPORTUNITY Human Resources has a position available for the Head HR Delivery, based in in either Head Office Bellville or Alice Lane Sandton, reporting to the Executive: Human Resources. Reporting to the Executive Human Resources, the Head HR Business Partners works with Santam leadership and human resources leadership team to co-create the Santam...
-
Head: HR Delivery
1 day ago
Bellville, South Africa Santam Full timeCAREER OPPORTUNITY Human Resources has a position available for the Head HR Delivery, based in in either Head Office Bellville or Alice Lane Sandton, reporting to the Executive: Human Resources. Reporting to the Executive Human Resources, the Head HR Business Partners works with Santam leadership and human resources leadership team to co-create the Santam...
-
Financial Operations Manager
2 weeks ago
Bellville, Western Cape, South Africa CA Support Full timeKey ResponsibilitiesFinancial Planning: Develop and implement financial strategies to support business growth and sustainability.Reporting and Compliance: Oversee and manage the full financial function, including accounting, reporting, and regulatory compliance.Financial Analysis: Conduct financial analysis on new and existing projects to assess...
-
Delivery Lead: Data Management
4 weeks ago
Bellville, South Africa Sanlam Full timeWho are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides...
-
Delivery Lead: Data Management
1 day ago
Bellville, South Africa Sanlam Full timeWho are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides...
-
Digital Business Change Manager
2 weeks ago
Bellville, South Africa Santam Full timeCAREER OPPORTUNITY The Santam Digital & BPO team is responsible for digital interactions with clients, intermediaries, employees, and suppliers across the Santam group. In addition, this team is also responsible for CRM, automation and process optimization and simulation for the group. The Digital BCM will participate in direction-setting, coordination, and...
-
Dynamics 365 Development/delivery Manager
4 days ago
Bellville, South Africa Progressive IT Resourcing Full timeOur client is seeking a skilled D365 Delivery Manager. The D365 Delivery Manager must have a comprehensive understanding of the Microsoft Dynamics 365 platform and can manage people. Projects are delivered through predefined delivery teams and for each project the correctly skilled development resources need to be allocated to project teams. Projects need...
-
Manager: Service Operations
1 week ago
Bellville, South Africa University of the Western Cape Full timeThe UWC’s Information and Communication Services (ICS) Department play a pivotal role in delivering ICT services that enable and support the University’s strategic goals and objectives. ICS, in line with supporting the Digital Transformation Strategy of UWC and meeting the objectives of the University Institutional Operating Plan (IOP), offers an...