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Customer Service Representative

4 months ago

Umhlanga, South Africa CCI South Africa Full time

**Duties & Responsibilities**
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies

**Desired Experience & Qualification**
- A minimum of 6 months customer service experience (Call center, retail etc)
- Excellent Phone etiquette as well as superior verbal, written, and interpersonal skills.
- National Senior Certificate
- Basic proficiency on MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
- Typing and aptitude assessment skills
- Fluent/Neutral English accent
- Ability to work Rotational Night Shifts including evenings and weekends (pre-scheduled
- A clear credit and criminal record check
- Must be based in Durban and able to commute to Umhlanga.

**Package & Remuneration**
- Guaranteed Basic salary of R5000
- Night Shift Allowance
- Amazing incentives
- Awesome growth potential
- Exposure to dealing with international customers.

**Interested?**

Send a 1 minute voice note on whatsapp to Lungiswa On 067 962 6289 between (8am-5pm) telling her about your work experience.

Walk in interviews are Welcome: 11 Park Avenue CCI, Umhlanga 9:00AM (Ask for Lungiswa on arrival)

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Customer service: 1 year (preferred)