Customer Service Adviser

3 months ago


Umhlanga, South Africa Huntswood Full time

**Job Overview**

Huntswood is looking for Customer Service Advisers to join our global team.
Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you

**Responsibilities**:

- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.

**Job Requirements**
- Matric or NQF Level 4 equivalent
- Clear Credit and Criminal record
- Computer literate
- Minimum 1 year experience in a Gas & Electricity campaign
- Minimum of 1 year experience in customer service and sales
- Basic understanding and knowledge of the UK Energy market is beneficial.

**Required Skills**:

- Customer Service and Sales experience
- Excellent communication (Written and Verbal)
- Ability to deal/ interact with different customers.
- Product Knowledge
- Adaptive Approach

**Core **Behavior**

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."



  • Umhlanga, South Africa PSG Konsult Ltd. Full time

    **Designation**: Wealth Adviser Assistant | Umhlanga, KwaZulu-Natal **Category**: Administration and Operations **Job Level**: Semi-skilled and discretionary decision making **Posted by**: PSG Financial Services **Posted on**: 12 Jun 2024 **Reference Number**: POS37908 **Closing date**: 27-Aug-2024 **Position...


  • Umhlanga, South Africa PSG Konsult Ltd. Full time

    **Designation**: Wealth Adviser Assistant |Umhlanga, Kwazulu Natal **Category**: Administration and Operations **Job Level**: Semi-skilled and discretionary decision making **Posted by**: PSG Financial Services **Posted on**: 30 Jul 2024 **Reference Number**: POS02097 **Closing date**: 27-Aug-2024 **Position...

  • Customer Service

    4 weeks ago


    Umhlanga, South Africa GBS Full time

    **Job Title: Client Services Agent** J**ob Summary**: **Responsibilities**: - Take appropriate action such as updating personal details or sending policy documents to clients - Undertake to resolve 80% of queries at the first point of contact - Assist with Service requests on various social media platforms - Service on instant messaging platforms - Retain...

  • Customer Service

    3 months ago


    Umhlanga, South Africa Careerbox Africa Full time

    **CareerBox-**Umhlanga is currently recruiting Customer Service Agents for our Premium USA Campaign. **Position Purpose** To provide customers with appropriate solutions and answers to complaints and queries related to reservations. In doing this keep records of customers interactions while following procedures, guidelines and...

  • Sales Adviser

    3 months ago


    Umhlanga, South Africa Huntswood Full time

    **Do you always put your customers first? Are you a natural-born salesperson? Do you want to work for a great company with amazing benefits? If your answer is yes, you should join our sales team.** You will be a part of our sales teams, meaning that you’ll be the first point of contact for customers who call in for help with their equipment. You will...


  • Umhlanga, South Africa Remove Debt Full time

    **Job description** **Job Title**: Customer Service Representative **Company**: Remove Debt We are looking for a Customer Service Representative that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Your responsibilities...


  • Umhlanga, South Africa Remove Debt Full time

    **Job description** **Job Title**: Customer Service Representative **Company**: Remove Debt We are looking for a Customer Service Representative that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Your responsibilities...

  • Customer Service Agent

    3 months ago


    Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time

    **Job description** Outworx is looking for International Customer Service Agents **Responsibilities**: - To provide exceptional customer service to our international clients as well as able to identify, assess and meet our client needs and provide them with information when needed. - Present all information to guests in a polite, clear and comprehensive...


  • Umhlanga, South Africa Call Centre Staffing Full time

    Client is looking for customer services Consultants to manage customer queries on different international campaigns. Handle customer complaints and provide appropriate solutions and alternatives. Managing a high volume of calls from customers. Striving to achieve first call resolution and maintain the quality of service provided by the call...

  • Customer Service Agent

    3 months ago


    Umhlanga, South Africa urban lifestyle rewards Full time

    **Requirements**: - Excellent communication skills - Previous customer service experience - Strong interpersonal skills to effecctively interact with customers and team members - Ability to remain calm and composed while addressing customer inquiries or issues - Proficient in Excel - A proactive and solution-orientated mindset to resolve customer concerns...

  • Customer Service Agent

    3 months ago


    Umhlanga, South Africa CAREERBOX Full time

    Career Box Umhlanga is currently for one of the leading international online retail and web service provider. Requirements: Customer service experience IT& Technical support knowledge or experience (Advantageous). You want to know what is in it for you? Simple... - Guaranteed basic salary - Amazing Incentives - Night Shift Allowance - Awesome growth...

  • Claims Adviser

    3 months ago


    Umhlanga, South Africa Huntswood Full time

    **Job Overview** Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to...


  • Umhlanga, South Africa O'Dwyer Personnel Full time

    **Do you have 6 months customer service experience in a call centre? We want YOU!** **About the Role**: We are seeking customer service agents for a brand new UK-based online grocery shopping campaign in Umhlanga, with a well-known BPO called Webhelp. **Requirements**: - 6 months customer service experience in a call centre - UK experience preferred -...

  • Customer Service Agent

    3 months ago


    Umhlanga, South Africa Call Centre Staffing Full time

    Our client is looking for Customer Service Consultants to join their team. Experience required: - 1 year customer service/upselling/webchat experience within a call centre environment. Must have: - Matric - Clear criminal record - Be willing to work night shifts **Job Types**: Permanent, Full-time **Salary**: R5,250.00 per month Ability to...


  • Umhlanga, KwaZulu-Natal, South Africa iKhokha Full time

    About the RoleiKhokha is seeking a highly skilled and customer-focused individual to join our Product Division as a Customer Support Officer. This is an exciting opportunity to embark on a rewarding journey with a dynamic and innovative company.Key ResponsibilitiesAct as the frontline advocate, liaising between customers and internal teams to resolve...

  • Customer Service Agent

    3 months ago


    Umhlanga, South Africa Careerbox Full time

    Matric Fluent in English 3 to 6 months call center experience of customer services **Salary**: From R5,000.00 per month Ability to commute/relocate: - Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required) **Experience**: - Customer service: 1 year (preferred)


  • Umhlanga, South Africa CareerBox Full time

    Matric - ID original - CV - Bank statement - PEN - 6/12 month work experience in Customer services - 3/6 months call center experience - Incentives - Commission - Night shift allowance Pay: Up to R5,000.00 per month Ability to commute/relocate: - Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work...

  • Sales Adviser

    3 months ago


    Umhlanga, South Africa Huntswood Full time

    **Job Overview**: Do you always put your customers first? Are you a natural-born salesperson? Want to work for a great company with amazing benefits? If your answer is YES, YES, and YES, you should join our Inbound Sales team. **Responsibilities**: - Register customer information. - Explain to customers the offer and the product benefits. - Conduct needs...


  • Umhlanga, South Africa Fouche & Co Recruitment Full time

    As a customer service representative, you will be responsible for:Completing quotes timeously and according to quoting standards and supplying them to customers on time. Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues. Capturing and maintaining all customer...


  • Umhlanga, South Africa Fouche & Co Recruitment Full time

    As a customer service representative, you will be responsible for:Completing quotes timeously and according to quoting standards and supplying them to customers on time.Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.Capturing and maintaining all customer...