Dialer Manager

**Dialer Analysis** **Responsibilities** - Manage the dialer platform and ensure its smooth operation - Monitor and analyze campaign performance metrics (e.g. conversion rates, response rates, connect rates) and make adjustments as needed to ensure campaign success - Work collaboratively with internal departments (e.g. marketing, sales, customer support) to...

_**We are hiring a PA/Dialer**_ Are you looking for a challenging and rewarding career in sales and marketing? Do you have the skills and experience to support a dynamic and fast-paced team? If yes, then we want you to join us as our **personal assistant/Dialer**! We are a leading sales and marketing company that offers innovative solutions to our clients...

A Resort Group is looking for a Dialer Manager to be based at their Head Office in the Durban area. **PURPOSE OF THE POSITION** The purpose of the Data and Dialler Administrator is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business...

**Trace Manager** The Trace Manager will be responsible for the operational management of the Trace Department and optimizing contactability on the dialer, through the effective use of all trace tools and available resources to achieve business goals. The effective monitoring of contactability outcomes and associate's performance to ensure the collections...

The successful person will be required to take ownership and accountability for the management of all dialler activities and constantly and passionately pursue initiatives, processes, and solutions that will further enhance and optimize the call centre environment. Manage all operational aspects of the dialler system, including uploading of data and setting...

**Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses - Adjusts the...

You would be responsible for effectively controlling the productivity and performance dialer and related processes, in adherence with departmental strategies. **your day-to-day responsibilities** Reporting - Compile and present daily, weekly and monthly reports for operations and management to provide better understanding. - Compile Adhoc reports to review...

**Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses - Adjusts the...

RequirementsA minimum of 2 years of experience managing a Dialler Team within a call centre environment, along with 5 years of prior experience working with enterprise-level dialer technologies such as Vici Dial, ConnexOne, and/or Genesys.Solid lead management experience.Experience with, and a solid understanding of, Business Intelligence and the role of...

Company OverviewTalksure is a leader in innovation, performance, and customer satisfaction. Our company fosters a culture of collaboration and excellence, driving progress through strong teamwork and partnerships.We are seeking a Dialler Manager to play a key role in driving the success of our sales and customer service teams. The successful candidate will...

Founded in 2010, GBS is a leader in innovation, performance, and customer satisfaction. We foster a culture of collaboration and excellence, driving progress through strong teamwork and partnerships. Our divisions include Talksure, an omni-channel distribution business connecting South Africans with essential financial products and services; Cubix, which...

**MAIN PURPOSE OF THE ROLE** Picture yourself at the forefront of driving success for Talksure's sales and customer service teams. Responsible for implementing cutting-edge dialer technology, developing strategies to maximize productivity, and delivering exceptional customer experiences. Your role is pivotal in driving growth, optimizing campaigns, and...

Sales General Manager Objectives: - Develop strategic plan for optimized productivity - Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes - Adhere to company standards for excellence and quality - Seek out opportunities for...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

**Contact Centre Manager (JB1779)** **Durban** **Market Related** Aligned to the Institutions vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and administrative management and leadership and is accountable for the management of all customer services...

Umhlanga based call centre seeks an experienced Workforce Planner to join their dynamic team. - To help with the integration and implementation of new contact center technologies. - Manage, update and process WFM logs and work items allocated from business, and resolve within TAT SL. - Manage relationships with stakeholders. - Regular operational and...

Executive Sales Non Equity Durban North - Kwa-Zulu Natal Our client has longevity in serving local and international businesses in their IT and call centre needs. With a new focus and aggressive sales targets, the opportunity has arisen for a talented, results-driven sales executive to grow their client base. The company value proposition includes the...

Responsible for the management and daily reporting of the iBranch Contact Centre. Responsible for systems and process management, operations management, cost management, resource management, shift management, compliance, efficiency management and service excellence for these teams. - Ensure the accuracy of daily/weekly/monthly reporting statistics - Ensure...

Since its inception in 2010, Talksure has been a leading independent financial services provider, proudly servicing the local market. As we continue to grow, we’re looking for a **Campaign Manager (General Manager)** to be a key driver in our success story. If you’re a proactive, results-oriented leader who thrives in a fast-paced, ever-evolving...

**KEY ACCOUNTABILITIES** - Forecasting and planning to ensure that there is the right number of employees, at the right time, with the right skills set, scheduled to maintain service objectives and to highlight any over and understaffing. The forecast must be in line with the variance targets set within the area for each business environment. - Prepare a...