Operations Coordinator

1 week ago


Durban, South Africa Mr Price Group Full time

You would be responsible for effectively controlling the productivity and performance dialer and related processes, in adherence with departmental strategies.

**your day-to-day responsibilities**

Reporting
- Compile and present daily, weekly and monthly reports for operations and management to provide better understanding.
- Compile Adhoc reports to review the effectiveness of the dialer, ensuring penetration rates in line with targets and strategies.

System management
- Manage all sale and support interfaces with the host system to ensure a seamless workflow process. Manage the technology including updating, revising, maintaining, and adjusting parameters and tables to ensure that the systems are providing accurate information to relevant stakeholders. Deal with all system queries and complaints related to the cellular to ensure no delays or errors on the system. Review queues to ensure strategies are being adhered to and targets are met. Review agent and system productivity and performance to ensure the service delivery targets are met.

Maintenance and Support
- Under supervision, to Implement continuous improvement efforts across all business operations areas from a sales support perspective. Maintain technical, operational, and training documentation as required to ensure up-to-date product/process/solution support. Managing and overseeing the monthly bill run process end-to-end to ensure processes are working as intended. Creating, maintaining, and updating training material for the Sales and Customer Care departments to ensure that associates are updated and informed on new or current processes.
- Customer Value Management (CVM) campaign administration. To support deal creation and sales campaign administration and configuration.

**what are the requirements**
- Grade 12 with a degree/diploma in IT/Information Systems
- 1-2 years experience in a systems support or technical role where you work with SQL & advanced MS Excel
- Knowledge of contact center systems and processes including predictive dialers, call logging and telephony systems.

**about us**

The People’s Value Champion | Cash-Based | Omni-Channel | Fashion-Value Retailer

The Mr Price Group retails in more than 1500 stores in sub-Saharan Africa and parts of Africa through our 8-trading divisions Mr Price, Mr Price Home, Mr Price Sport, Mr Price Money, Milady's, Sheet Street, Power Fashion and YuppieChef.

Mr Price Group is an equal opportunity employer and is committed to Employment Equity.

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