Resort Group Dialer Manager Wnr2926
4 weeks ago
A Resort Group is looking for a Dialer Manager to be based at their Head Office in the Durban area.
**PURPOSE OF THE POSITION**
The purpose of the Data and Dialler Administrator is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business departments
**DUTIES AND RESPONSIBILITIES**
- Manage the dialler real time to ensure optimal agent productivity and data penetration as well as other key metrics not limited to connect rates, DMCs, failed calls etc.
- Work with external dialler providers to gain knowledge and best practice and upskill to the rest of the team.
- Work with the business stakeholders to increase data penetration levels, DMC conversions and agent productivity but also decreasing the data utilisation.
- Meet dialling requirements for abandonment rates, answer machines detect, customer messaging etc. as set out by the business.
- Responsibility for preventing lost opportunity
- Actively monitoring the voice lines for performance degradation
- Day to Day Dialler Performance
- Monitoring Efficiency measurements (penetration, DMC, agent productivity)
- Monitoring and implementing a Dial strategy Dialler Issue
- Maximise data and dialler performance at a campaign level by prioritising campaign jobs whilst maintaining compliance with legislation guidelines Through understanding of the business processes, be able to analyse the data and dialler requirements for the various campaigns
- Analysis of the data to set an optimal recycling rule based on campaign setup
- Ensure an effective lead loading process into the dialler that will be optimal for calling and control
- Reporting on lead usage Run Daily/Weekly/ Monthly reports Evaluate and tune dialler and/or campaign parameters where necessary in order to achieve the business outcomes
- Analysis of dialler/data outcomes and results as well as the implementation of changes and/or improvements based on results
- You must have the ability to create both standardised and custom reports, analyse the data within and report to the business department on the findings.
- Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs.
- Possess experience in all stages of project work (requirements, design, implementation, testing and deployment)
- Projects will range from small, distinct pieces of work to long term program engagements
- You will be expected to deliver quality work on your assigned projects
- Work with business stakeholders to determine their business information needs and determine the right approach for collecting & presenting data as well as which analytical tool is required.
- Assist with data collection and processing procedures considering the business requirements and data relationships.
- Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings answer the business questions and are accurate.
- Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions.
- Initiate and drive continuous improvement of all performance reporting in order to better manage the business.
- Provide direction regarding patterns, trends, and market analysis to drive business decisions.
**QUALIFICATIONS & EXPERIENCES**
- Matric / Grade 12
- A relevant certificate or diploma is preferred
- Minimum of 3 years of experience as a Data/Dialler administrator in a Contact Centre is required
- Familiarity with reporting in sales, marketing, and other operational departments
- Experience in working with the following tools: Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
- Experience working on Genesis Dialer
- Expert capability in Microsoft Excel
- Knowledge of business processes and functional area
- Possess experience in all stages of project work (requirements, design, implementation, testing and deployment)
- Experience in estimating solution development and delivering solutions against those estimates
Please forward a full CV
**Salary**: R30,000.00 - R40,000.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
-
Dialer Manager
2 weeks ago
Durban, South Africa Goldman Tech Resourcing Full time**Job Information** - Location- Durban- Salary- R360 000 - 480 000 p.a.- Job Type- Permanent- Education- Degree/Diploma- Experience- 3+ years- Reference- DMDBN23- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a Dialer Manager in Durban! - BSc. Computer Sciences or National Diploma in IT - 3+ years experience as a...
-
Dialer Analysis
2 weeks ago
Durban, South Africa Ison Xperiences Full time**Dialer Analysis** **Responsibilities** - Manage the dialer platform and ensure its smooth operation - Monitor and analyze campaign performance metrics (e.g. conversion rates, response rates, connect rates) and make adjustments as needed to ensure campaign success - Work collaboratively with internal departments (e.g. marketing, sales, customer support) to...
-
Resort General Manager
4 weeks ago
Durban South Coast, South Africa First Group Management Ltd Full timeClub Hacienda a beautiful Resort managed by First Group and situated in the South Coast (KZN) .We have an exciting opportunity for a dynamic and experienced individual to join our team as General Manager Key responsibilities of this role include: Overall Management of the Resort in compliance with First Group Standards · Overseeing the resort's maintenance...
-
Resort Property Operations Manager
5 days ago
Durban South Coast, South Africa First Group Management Ltd Full timeCompany Overview:">First Group Management Ltd is a reputable organization in the hospitality industry, known for its exceptional management of high-end resorts. Our company strives to provide top-notch services and maintain a strong reputation in the market.">About the Role:">We are seeking a highly skilled and experienced Resort Property Operations Manager...
-
Durban, South Africa Bbg international Full time_**We are hiring a PA/Dialer**_ Are you looking for a challenging and rewarding career in sales and marketing? Do you have the skills and experience to support a dynamic and fast-paced team? If yes, then we want you to join us as our **personal assistant/Dialer**! We are a leading sales and marketing company that offers innovative solutions to our clients...
-
Resort Operations Director
5 days ago
Durban, KwaZulu-Natal, South Africa Bright Placements Full timeJob Description:The Resort Operations Director is responsible for overseeing the day-to-day operations of a luxury lodge. Key responsibilities include ensuring high customer satisfaction, managing staff, and maintaining the overall quality of the resort.Key Responsibilities:Guest Services: Ensuring prompt and courteous service to guests, addressing their...
-
Trace Manager Mr Price Money
2 weeks ago
Durban, South Africa Mr Price Group Full time**Trace Manager** The Trace Manager will be responsible for the operational management of the Trace Department and optimizing contactability on the dialer, through the effective use of all trace tools and available resources to achieve business goals. The effective monitoring of contactability outcomes and associate's performance to ensure the collections...
-
Operations Coordinator
2 weeks ago
Durban, South Africa Mr Price Group Full timeYou would be responsible for effectively controlling the productivity and performance dialer and related processes, in adherence with departmental strategies. **your day-to-day responsibilities** Reporting - Compile and present daily, weekly and monthly reports for operations and management to provide better understanding. - Compile Adhoc reports to review...
-
Resort Hospitality Director
4 days ago
Durban, KwaZulu-Natal, South Africa Bright Placements Full timeBright Placements is seeking a Resort Hospitality Director to lead our lodge operations and drive business growth. As a senior executive, you will be responsible for developing and implementing strategies to improve the quality of service and customer satisfaction, and for maintaining accurate records and reports on lodge operations and performance.Key...
-
Remote Resort Management Lead
5 days ago
Durban, KwaZulu-Natal, South Africa Bright Placements Full timeJob DescriptionBright Placements is looking for a skilled Lodge Manager to lead our remote resort team. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive the highest level of service and that our lodge operations run smoothly and efficiently.You will work closely with our senior management team to develop...
-
Resort Operations Director
2 hours ago
Durban, KwaZulu-Natal, South Africa Bright Placements Full timeJob Overview">Bright Placements is seeking a highly skilled Lodge Manager to lead our lodge operations. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and driving the success of our resort.">Key Responsibilities:">">Plan and manage lodge operations effectively, ensuring seamless day-to-day activities.">Lead...
-
Luxury Resort F&B Manager
3 days ago
Durban, KwaZulu-Natal, South Africa Bright Placements Full timeLeadership RoleWe are seeking a seasoned Food & Beverage Manager to join our executive team and drive our culinary vision forward. As a leader in the industry, you will be responsible for overseeing all aspects of food and beverage operations, from menu planning and inventory management to staff training and guest satisfaction. With a strong focus on...
-
Dialer Manager
3 weeks ago
Durban, South Africa Energy at Work Projects Full timeThe successful person will be required to take ownership and accountability for the management of all dialler activities and constantly and passionately pursue initiatives, processes, and solutions that will further enhance and optimize the call centre environment. Manage all operational aspects of the dialler system, including uploading of data and setting...
-
Group Strategy Manager Mr Price Group
3 weeks ago
Durban, South Africa Mr Price Group Full time**Group Strategy Manager** **_ your purpose_** The Group Strategy Manager assists the Executive leadership team in researching and executing an aligned business strategy across the key strategic pillars identified in the new Group strategy. Reporting to the Group Strategy Director, you are responsible for collaborating with internal stakeholders to manage...
-
Group Financial Manager
5 days ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeOur client, a leader in the automotive manufacturing industry is seeking a highly experience Group Financial Manager to join their team based in Durban.MINIMUM REQUIREMENTSQualified CA (SA) or CIMA and completed articlesMinimum 5 years post articles working experienceMinimum 2 years management or supervision roleWorking experience in Microsoft Dynamics...
-
Head of Housekeeping
2 weeks ago
Durban, South Africa Manhattan Group Full time**Location**:Zanzibar, Tanzania **Position: Executive Housekeeper** **Salary**:US$24,000 net per year **Benefits**:Single status, Medical Insurance, Annual flight home, On-site accommodation **About the Resort**: Our client operates a bustling, fully inclusive luxury beach resort in the stunning locale of Zanzibar. With over 180 rooms, extensive public...
-
Managing Director
1 week ago
Durban, South Africa Mr Price Group Full time**Managing Director (MD)** **_ your purpose_** The Mr Price Group is looking for a transformational, strategic, visionary **Managing Director (MD)** for our Group Property division, reporting to the Mr Price Group Chief Executive Officer. Your purpose will be the overall accountability and leadership of a diverse team and function, which significantly...
-
Group Communications Manager
2 weeks ago
Durban North, South Africa Aspen Pharma Group Full time**JOB PURPOSE** The role is responsible for developing and executing the Group’s external and internal communication strategies aimed at enhancing stakeholder engagement and building the Aspen corporate brand and reputation. Collaborating with cross-functional teams, the role will be required to develop engaging content and leverage digital communication...
-
Real Time Analyst
3 weeks ago
Durban, South Africa O'Dwyer Personnel Full time**Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses - Adjusts the...
-
Executive Chef
1 week ago
Durban, KwaZulu-Natal, South Africa ProDevelopment Group Full timeBlue Marlin All-inclusive Seascape Resort is a premier South Coast holiday destination with a long-standing legacy. Situated at Blue Flag-certified Scottburgh Beach, this multi-room hotel is family-friendly and plays host to weddings and conferences.The Blue Marlin falls within Dream Hotels & Resorts, a mixed-use accommodation group working towards greater...