Traffic & Production Coordinator
5 days ago
**Job ID**:12548
- **Position Type**:Full-Time
- **Job Function**:Marketing & Communications
- **Workplace Type**:
- **Division**:Head Office
- **Province**:Western Cape
- **Location**:Cape Town North
- **Suburb**:Parow (Parow)
Position Description:
**TRAFFIC & PRODUCTION CO-ORDINATOR**:TFG REWARDS & CUSTOMER HUB**
**Cape Town**
**Permanent**
**BE THE DIFFERENCE**
TFG is the place where you get to live your best life.
You have the freedom to bring your difference, showing up how you want to.
Great minds inspire us, and we work hard to find the best talent for our business
Our strategy is exciting and our future is clear, guided each and every day by these 3 pillars:
So by bringing YOUR difference, WE make a difference.
You’re customer obsessed, driven, motivated and keen for a career in Customer Loyalty & Rewards, so don’t overlook the opportunity to join a team where we put our customers first and enable them to live their best life
As a highly engaged member of the team, you will be responsible for the production of all Customer Hub & TFG Rewards elements, working cross-functionally within TFG (like other TFG Brand teams, TFG Labs and service divisions like Credit etc) to drive customer centricity across the group’s 20+ retail brands.
**Your role includes, but is not limited to**:
- Co-ordinate all traffic & production for TFG Rewards communications, including the delivery of creative assets within TFG’s Customer Hub
- Continuously streamline processes to improve and enhance production capacity & quality and ensure optimal delivery of all workflow & outputs
- Ensure all timelines are managed and elements delivered in full, within brief, budget and deadline
- To communicate and manage lead times with the team and our suppliers to ensure deadlines are met
- To solve problems, facilitate queries, remove obstacles and negotiate costs with various stakeholders
- To manage relationships and deliverables with internal stakeholders & external suppliers, including vendor onboarding such as contracts and SLA’s
- Manage and co-ordinate all shoot requirements and engage with various TFG Brand Marketing teams to ensure that seasonal relevance and key products are included in sample selection
- To manage logistics & distribution of any production material
- To manage spend within budget, correctly allocate costs and ensure supplier payments using systems such as Coupa
- To assist with setup of Rewards vouchers for direct member-benefit campaigns, this includes, but is not limited to post campaign reporting, identifying opportunities for improvement and recommending enhancements based on findings
- Additional responsibilities include the managing of customer queries and escalation of complaints for all direct Rewards related marketing campaigns and vouchers, plus deliver technical support to TFG brands on TFG Rewards system capabilities & opportunities
**Requirements**:
- _
A customer focused mindset_
- _ Degree or qualification in related field (Marketing, Project management, BCom/BSc)_
- _ 3-5yrs experience in a similar field_
- _ An eye for & understanding of fashion_
- _ A strong collaborator who thrives on solving problems, prioritizing & managing tasks across different teams_
- _ To be a compelling communicator, with experience in content production & development across multi-channels_
- _ Detailed and analytical, with exceptional organizational ability and proficiency in MS office, advanced excel etc_
- _ Budget management_
- _ Flexibility, resilience and emotional maturity_
**Perks of working at TFG**
We care deeply about our employees and encourage you to live your best life. Click here for a list of TFG benefits.
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