Ecommerce Coordinator

**Job ID**:14206**Position Type**:Full-Time**Job Function**:Administration / Support**Workplace Type**:
**Division**:The Fix**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
An exciting position has arisen within the Exact family of brands (Exact & The FIX) for an Omni
Merchant.
The primary function of this role is to take full administrative responsibility for the content, stock and
marketing of the online stores. The responsibility will extend through all systems, uploading and
updating product information, uploading promotional banners and managing landing pages on the
websites. The incumbent would also ensure that samples are supplied appropriately to the
photographic studio, returned, images supplied and activated onto the site as the product - with all
accurate pricing, stock, description and promotional information - goes live. The role would support
both the marketing and merchandising aspects of the store.
Do you have experience in ecommerce or a related field with strong organisational skills? Then this
the ideal job for you

Online Merchant Responsibilities:

- Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
- Liaises with relevant internal parties to ensure product content requirements and deadlines are met
- Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, images & websites taxonomy)
- Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
- Liaises with the Omni photo studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
- Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
- Drives research & recommendations on more innovative ways of operating
- Proposes practical solutions to challenges faced within projects
- Aligns all online content with the marketing campaign / calendar for the brand to create a great online shopping experience
- Provides on-going communication of all upcoming promotions & marketing campaigns to relevant stakeholders
- Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
- Maintains high levels of internal service
- Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
- Ensures customer service tickets are actively managed and resolved timeously
- Continuously seeks ways of improving levels of service
- Ensures the brand image / identity is maintained during all interactions with internal & external customers
- Offers alternate solutions to challenges faced when assisting customer services teams
- Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
- Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds.
- On-going effective communication with all relevant stakeholders
- Timeous report back on all projects undertaken
- Display an organised and systemic way of working
- Effective time management
- Generates & distributes key reports

Required skills:

- Business degree or related diploma
- 1-2 years working experience in eCommerce retail
- High degree of numeracy and analytical skills, detailed, systematic and strategic approach to
- work
- Computer literacy and some experience of website CMS, POS and planning systems
- Comfortable with the use of and ability to learn new digital technologies
- Ability to understand web analytics, tracking and reporting
- Strong potential for business acumen and merchant thinking
- Good organizational and interpersonal skills
- Excellent communication and negotiation skills
- Comfortable with the use of and ability to learn new digital technologies
- Ability to understand web analytics, tracking and reporting
- Desire to develop a career in omni-channel retail or ecommerce