Market Research Call Centre Manager

3 weeks ago


Johannesburg, South Africa Tailormade Solution Full time

Our client is part of a global company that has 89 offices around the world. It is the third largest market research company globally and offers a range of exciting solutions to its clients. Ipsos offers excellent opportunities for growth and development.
They have an Operations Team of over 300 professionals (including the Call-Centre that accounts for ~ 250 people). We are looking for an experienced outbound Market Research Call Centre Manager (a large and critical part of the business).
- Manage the daily Operational activities of the Call - Centre relating to research projects with CX, PA and telecoms to name a few.
- We provide our clients with the best quality data to make informed business decisions whilst constantly seeking ways to improve efficiency and profitability.
- Play an integral role in the planning and development of procedures and systems to improve operations productivity and profitability project by project.
- Stimulate the team’s performance, attract new talent while retraining existing talent, and provide and be a coach, motivator, and mentor.
- Responsible for the management of the overall P&L performance of the business unit.
- Experience in managing suppliers and SLAs.

**Knowledge and Skills**

**Education**:

- School: Matric ( a degree would be preferable)

**Experience**:

- Three to five years of outbound call centre management.
- Experience in supervising and delivering projects - owning the process from project inception to project delivery.
- Thorough understanding of the key performance metrics associated with running research projects in a call centre.
- Manage all training and team activities in order to improve the team skill set.
- Track record of good problem-solving skills.
- Knowledge of IBM SPSS Data Collection Dimensions would be considered an advantage.
- Ability to work under pressure and meet aggressive deadlines.
- Ability to plan and manage timelines.
- Strong Financial Acumen
- Experience managing a Call Centre within the Market Research Sector is essential
- Good communication skills, written and verbal.
- Ability to build strong links with other departments of the business.
- Be proactive and self-motivated.
- Excellent team player.


  • Call Centre Agent

    1 week ago


    Johannesburg, South Africa Tomuzi Call Centre Full time

    Join Our Team Inbound Call Centre! Are you a people person with excellent communication skills? Do you thrive in fast-paced environments and enjoy helping others? If so, we want you to be a part of our dynamic team at Tomuzi Inbound Call Centre! We are currently seeking enthusiastic individuals to join us as Customer Service Representatives in our inbound...


  • Johannesburg, South Africa Tailormade Solution Full time

    We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. - Grade 12 (minimum) - Call centre experience essential - Well versed in disciplinary procedures - Able to roster and rotate...

  • Call Centre Manager

    3 months ago


    Johannesburg, South Africa Action Appointments Full time

    _The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...


  • Johannesburg, South Africa Tailormade Solution Full time

    We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.Grade 12 (minimum)Call centre experience essentialWell versed in disciplinary proceduresAble to roster and rotate staff on a...

  • Call Centre Manager

    2 days ago


    Johannesburg, South Africa Pollock and Associates Full time

    Call Centre Manager Call Centre BPO ~ Manufacturing Johannesburg East, Johannesburg - Gauteng - South Africa Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pollock and Associates Full time

    Call Centre Manager Call Centre BPO ~ ManufacturingJohannesburg East, Johannesburg - Gauteng - South AfricaAre you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the...


  • Johannesburg, South Africa AVI Limited Full time

    The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it...

  • Call Centre Manager

    2 months ago


    Johannesburg, South Africa Afrizan People Intelligence Full time

    Our client in the call centre industry is looking for a manager to join their dynamic team who will be overall responsible for the call centre business unit in South Africa, working in close cooperation with international clients. **Responsibilities** - Responsible for our new call centre in Johannesburg, South Africa - Ensure the business unit further...

  • Call Centre Manager

    3 weeks ago


    Johannesburg, South Africa CBRE Excellerate Full time

    We are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call centre data, and...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full time

    Our client in the call centre industry is looking for a manager to join their dynamic team who will be overall responsible for the call centre business unit in South Africa, working in close cooperation with international clients.Responsibilities Responsible for our new call centre in Johannesburg, South Africa Ensure the business unit further develops its...

  • Call Centre Agent

    2 days ago


    Johannesburg, South Africa Respublica Student Living Full time

    Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...


  • Johannesburg, South Africa Legal&Tax Full time

    Legal&Tax Services (Pty) Ltd is an authorized financial services provider FSP No 28566. We provide our clients with affordable subscription-based services that enable them to access professional advice, assistance and insurance cover through a focused suite of products ranging from legal expense insurance, funeral policies and hospital cash-back cover. These...

  • Call Centre Agent

    4 weeks ago


    Johannesburg, South Africa Respublica Student Living Full time

    **Job description** Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls,...

  • Call Centre Manager

    7 days ago


    Johannesburg, South Africa Peermont Global SA Full time

    **Date**:8 Feb 2024 **Location**: Emperors Palace, ZA **Company**:Peermont Global (Pty) Ltd **Job Purpose** - To manage the peermont call centre section and maintaining professional relationships with guests through ongoing excellent customer service**Qualifications** - Matric**Minimum Requirements** - 5 years plus experience in Management of Call...


  • Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Call Centre; Insurance - Market Related | Negotiable - Job ref: OEM000011/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a long established and highly successful Financial Services Group who requires the services of a Senior Call Centre Manager **Minimum Requirements** - Minimum of 10 years’ experience within the...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Peermont Global SA Full time

    Date:8 Feb 2024Location: Emperors Palace, ZACompany:Peermont Global (Pty) LtdJob Purpose To manage the peermont call centre section and maintaining professional relationships with guests through ongoing excellent customer serviceQualifications MatricMinimum Requirements 5 years plus experience in Management of Call Centres Customer Service experience...

  • Call Centre Trainer

    3 weeks ago


    Johannesburg, South Africa 3way Marketing Full time

    **FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Agent Wanted. Earn through commission only.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Handle customer inquiries telephonically**: - Provide customers with accurate product and service information in an...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Measured Ability Group Holdings Full time

    South Africa - Gauteng, Johannesburg - South (Soweto / Orange Farm) R R Annually Cost To CompanyOur client in the Financial Services arena seeks a senior Call Centre Manager with solid outbound exp to head up their Distribution Call Centre. Degree in Business or related Minimum of 9 years' experience within the Financial ServicesIndustry/Short-Term insurance...


  • Johannesburg, Gauteng, South Africa Legal&Tax Full time

    Legal&Tax Services (Pty) Ltd is an authorized financial services provider FSP No We provide our clients with affordable subscription-based services that enable them to access professional advice, assistance and insurance cover through a focused suite of products ranging from legal expense insurance, funeral policies and hospital cash-back cover. These are...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Talent Evolution Full time

    To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectivenessThe Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people...