Call Centre Consultant

4 weeks ago


Johannesburg, South Africa AVI Limited Full time

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting opportunity exists for a dynamic, well-spoken individual with sales drive to join our enthusiastic Call Centre team. This is your opportunity to work with quality brands that enrich our client's lives. The successful incumbent will be based at our Bryanston offices.

Line Manager: Call Centre Team Leader

Job Specification:
**Key Performance Areas**:
Answer phones professionally
Respond to customer enquiries and provide first call resolution
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Telephonic Sales experience in an FMCG environment

**Telesales**:
Responsible for total territory management by ensuring Customer call cycles contact details are correctly loaded
Advice customers of related price increases, relevant promotions and specials
Capture customer orders accurately in a proficient manner
Promote and Sell full range of products
Communicate out of stock products to customers
Communicate out of stock & stock requirements to the correct channels internally
Escalate unresolved queries to Manager, providing details and actions taken
Be knowledgeable of distribution operational procedures and policies
Target Achievement
Monitor service level report daily
Monitor orders vs stock availability & manage demand correctly
Monitor call lists vs strike rate on a daily basis
Use deals provided by Key accounts to sell
Manage process of sell in prior to price increases
Address all pricing and delivery issues
Sell in new lines and increase the basket

**Minimum Requirements**:
Matric essential
SAP knowledge essential
Proficient in MS Office
Minimum of 5 years call centre experience inbound and outbound essential
FMCG industry experience essential
Call Centre Sales experience essential

**Competencies**:
Deliver Customer Service
Work with Others
Governance and rule following
Remain Composed and Resilient
Flexible and open to change
Communicate Clearly


  • Call Centre Agent

    2 weeks ago


    Johannesburg, South Africa Tomuzi Call Centre Full time

    Join Our Team Inbound Call Centre! Are you a people person with excellent communication skills? Do you thrive in fast-paced environments and enjoy helping others? If so, we want you to be a part of our dynamic team at Tomuzi Inbound Call Centre! We are currently seeking enthusiastic individuals to join us as Customer Service Representatives in our inbound...


  • Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Northern Suburbs One of the leaders in the Insurance sector is looking for Sales Consultants to sell life cover to new and existing clients. - **At least 2 years’ experience within a Sales Outbound Call Centre**(with targets attached to the sales) - Financial services experience (advantageous) - RE Exam Advantageous - 30 FAIS Credits -...


  • Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Northern Suburbs - Monthly (uncapped commission, life cover, provident fund, medical aid) One of the leaders in the Insurance sector is looking for Sales Consultants to sell life cover to new and existing clients. - **At least 3 years’ experience within a Sales Outbound Call Centre**(with targets attached to the sales) and - at least 1 year...

  • Sales Consultant

    4 weeks ago


    Johannesburg North, South Africa Call centre staffing Full time

    Our client based in Johannesburg Northern Suburbs is looking for strong sales consultants to sell long-term insurance for a well-known financial services company. Must have - 2 years of long-term insurance sales experience - mainly in funeral or life products - Matric **Benefits**: - Weekly Performance bonus of R1 500 if you exceed your weekly targets. -...


  • Johannesburg, Gauteng, South Africa Jobking Full time

    We are looking for passionate, self-motivated and goal driven individuals to apply for the following position within our company. We are looking for Lead generating Consultants (TeleSales Call Centre Consultants) to join our dynamic team as a Lead generating Consultants (TeleSales Call Centre Consultants). The Job of a Lead generating Consultants (TeleSales...


  • Johannesburg, Gauteng, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Northern SuburbsOne of the leaders in the Insurance sector is looking for Sales Consultants to sell life cover to new and existing clients.- At least 2 years' experience within a Sales Outbound Call Centre(with targets attached to the sales) Financial services experience (advantageous) RE Exam Advantageous 30 FAIS Credits Advantageous Grade...


  • Johannesburg, South Africa LetsLink Pty Ltd Full time

    **Title: Contract Call Centre Nurse Consultant** LetsLink Medical Recruitment, a leading healthcare organization, is actively searching for a Call Centre Nurse Consultant to join the team of a medical aid cover. This prestigious position involves serving as a crucial link between the esteemed medical aid cover, healthcare providers, and valued...


  • Johannesburg, Gauteng, South Africa Talentcru Full time

    Our client in the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with possible extension.Role Overview:Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery. The candidate will be allocated a specific team of consultants (up to 20) for a specific...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Our client in the telecommunications industry is looking for a Call Centre Supervisor for a contract duration of 3 to 6 months with a potential extension.Role Overview:Responsible for overseeing the Service Centre Consultants to ensure efficient service delivery. The chosen candidate will be in charge of a specific team of consultants (maximum of 20) working...


  • Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Call Centre; Insurance - Market Related | Negotiable - Job ref: OEM000011/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a long established and highly successful Financial Services Group who requires the services of a Senior Call Centre Manager **Minimum Requirements** - Minimum of 10 years’ experience within the...


  • Johannesburg, Gauteng, South Africa LetsLink Pty Ltd Full time

    Title: Contract Call Centre Nurse ConsultantLetsLink Medical Recruitment, a leading healthcare organization, is actively searching for a Call Centre Nurse Consultant to join the team of a medical aid cover. This prestigious position involves serving as a crucial link between the esteemed medical aid cover, healthcare providers, and valued...

  • Call Centre Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and...

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa Salt Employee Benefits Full time

    The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and...


  • Johannesburg, South Africa Palesa Mbali Group Full time

    **Position**: Clinical Call Centre Agent **Position Purpose**: To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue. **Experience**: 2 - 3...

  • Call Centre Manager

    3 weeks ago


    Johannesburg, South Africa Dante Personnel Full time

    Gauteng, Johannesburg CBD Call Centre Manager (Retail) Johannesburg R25 000 CTC **Minimum requirements**: - Matric Certificate - Previous Call Centre and managerial experience - Certificates or Diploma or Degree in further learning - Min of 3 years working experience in management in an internal sales environment - Stable employment...

  • Call Centre Agent

    2 weeks ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Client Service Consultant The role requires you to action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met Are you someone who can: - Contribute to a culture of service excellence that builds positive...

  • Call Centre Agent

    1 month ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved budget to achieve cost...

  • Call Centre Agent-2

    4 weeks ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Sales Call Centre Agent The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer...

  • Call Centre Agent

    3 weeks ago


    Johannesburg, South Africa Ciazcon Consulting Full time

    **CALL CENTRE AGENT**: - Ciazcon Consulting- Published- June 14, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Call Centre Agent for Johannesburg, South Africa. Responsibilities of this Post: - Handle inbound and/or outbound calls...

  • Call Centre Agent

    2 weeks ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved - Drive significant growth and profitability in the context of cost...