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Call Centre Trainer

4 months ago

Johannesburg, South Africa 3way Marketing Full time

**FULL JOB DESCRIPTION**

**Join our Randburg team Call Centre Agent Wanted. Earn through commission only.**

**THE JOB AT A GLANCE**

**The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.**

**WHAT WILL YOU DO?**

**Handle customer inquiries telephonically**:

- Provide customers with accurate product and service information in an efficient manner.
- Verify/authenticate client details.
- Adhere to compliance and regulatory requirements.
- Research required information using available resources.
- Update existing customer personal information.

**Identification, escalation and/or referral of queries**:

- Identify and escalate priority issues.
- Identify and escalate/refer queries/calls to the relevant department for action (QA)

**Ad hoc workflow assistance**:

- Support the contact centre team by providing any assistance and employer related queries on an ad ’hoc basis.

**WHAT YOU'LL BRING TO THE TABLE?**
- 3 Months or more Call Centre experience in lead generation (telephonic)
- Grade 12 (Added advantage)
- Computer literate (Added advantage)
- Knowledge of customer service principles and practices. (Added advantage)
- Data-entry experience and good typing skills. (Added advantage)
- Experience in Call centre telephony and technology (Added advantage)

**WHAT WILL YOU GET IN RETURN?**
- We offer great opportunities for personal and professional development. The role comes with a commission-based salary package and various incentives. Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

**ABILITY TO COMMUTE/RELOCATE**
- Randburg, Johannesburg, Gauteng: Reliable commute or planning to relocate before starting work (required)

**APPLICATION QUESTION(S)**
- Are you available immediately?
- Are you prepared to work for commission?

**TURNAROUND TIME**

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Cold calling (preferred)
- 3 Months (required)