Client Partner

3 months ago

Johannesburg, South Africa Mindshare Full time

Purpose: The Client Partner is responsible for leading the overall client relationship. In addition, the role is responsible for directing & guiding the overall team to deliver exceptional services to the client. The Client Partner is thus tasked with the profitable and efficient running of the client portfolio.

Relationship Management & Client Deliverables:

- Develop a strong relationship with the key personnel at the client.
- Be the final escalation point of contact for client queries.
- Lead, grow, and win the client over by providing and encouraging strategic, inspiring, and innovative solutions.
- Act as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues, market, and opportunities.
- Ensure that we are engaging client across a full range of our services/platforms.
- Continually identify opportunities that make the agency indispensable to client, whilst having the ability to professionally and persuasively counsel, push back and redirect client when necessary.
- Work directly with clients and the Strategic Account Directors to develop clear business cases around opportunities for engagement.
- Oversee & advise the Strategic Account Directors on the staffing, resource, and process decisions when it comes to the resources servicing the client.
- Ensure that the agency team is translating vision and innovative strategies to tangible action plans and operational success for client.
- Translate the client’s needs into clear direction and leadership for resources working on the account.
- Track and course-correct service and operations delivery.
- Oversee and manage key transformation projects.
- Understand the competitive landscape to ascertain whether we have a competitive offering, and where we do/ don’t, identify key product/ team growth areas (within prescribed/ mandated tools/ areas) to develop to be competitive.
- Ensure service delivery to client through regularly meeting and touching base with Strategic Account Directors.

Effective Commercial Dealings
- Effectively oversee and advise the Strategic Account Directors on annual fee and team structure negotiation with clients.
- Present strategic business plans and accurately forecast client revenue.
- Work with the Strategic Account Directors to ensure effective and accurate annual and quarterly budget forecasting.
- Generate ROI for the client whilst maximizing the profitability/targets - identify incremental revenue opportunities.
- Identify and effectively mitigate financial risks for the agency and client.

Leadership:

- Proactively lead to ensure that the team are always delivering their best and are contributing to the company’s goals.
- Ensure that the Strategic Account Directors are growing a high performing team that meet business objectives and goals and can effectively and exceptionally service the market.
- Regularly check-in with the Strategic Account Directors to gain insightful information on their progress and performance and give them regular feedback, advice, guidance and mentorship.
- Assist both the client and Strategic Account Directors with challenges they are facing and, advise and train them when required.
- Develop thought leadership presentations to be shopped to client as added value.
- Minimum 12 years’ work experience as a Client Lead in media/communications related business.
- Extensive experience in managing large projects.
- Demonstrated experience and success working with the key decision makers of a global organization.
- Full comprehension of business principles, good practice and business complexities and perceives issues in both financial and commercial terms.
- Excellent communication
- Strong analytical and number skills
- Problem-solver
- Experience working at a Media Agency.
- Exceptional understanding of the media landscape.
- Strong Leadership Skills
- Commercially minded
- ROI focused

  • Client Partner

    3 days ago

    Johannesburg, South Africa Ad Talent Africa Full time

    A marketing agency in the North that helps large B2B companies grow their revenue in Africa by transforming how they engage buyers, grow customers and enable their marketing and sales teams, is looking for a **Senior Client Partner **to work across a variety of touch points in the B2B marketing and purchase journey - from brand positioning to engagement...

  • Client Partner

    7 months ago

    Johannesburg, South Africa SurTech Full time

    **Client Partner** **Job Title and Overview** Our clients are our top priority. We are looking for a dedicated customer-centric Client Partner that will be a proactive, knowledgeable consultant and supportive ally for clients cross Africa. The client partner will drive usage, adoption, and value of our software and provide ongoing client support to address...

  • Client Partner

    7 months ago

    Johannesburg, South Africa Aleph Holding Full time

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

  • Ms Client Partner

    2 weeks ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Partner

    7 months ago

    Johannesburg, South Africa TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Client Partner Tiktok

    7 months ago

    Johannesburg, South Africa Aleph Holding Full time

    **Are you ready to join our digital revolution journey?** Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, TikTok, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through...

  • Client Partner X

    7 months ago

    Johannesburg, South Africa Aleph Holding Full time

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

  • Client Partner Snapchat

    7 months ago

    Johannesburg, South Africa Aleph Holding Full time

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

  • Client Product Partner

    7 days ago

    Johannesburg, South Africa Praekurement (Pty) Ltd Full time

    **Praekelt believes in partnering with our clients to build scalable and modular systems; responsive to rapidly evolving customer and market needs.** We create products, services, and beta businesses from scratch as well as transform things that already exist from the ground up. We believe in and strive for change that is impactful, meaningful, measurable...

  • Client Partner

    7 months ago

    Johannesburg, South Africa Aleph Holding Full time

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

  • Client Experience Manager

    7 months ago

    Johannesburg, South Africa Edge Growth Full time

    **Job purpose**: The Client Experience Manager (Partner) is responsible for creating a great experience for all Edge Solutions clients (programme sponsors) by improving programme delivery processes, building a standard programme delivery toolkit and coaching Program Managers on the effective execution of programme delivery processes and use of the program...

  • Client Partner

    9 hours ago

    Johannesburg, South Africa Meta Full time

    **Client Partner - Sub-Saharan Africa Responsibilities**: - Identify and prioritize business opportunities, commit to driving business impact for Facebook clients - Define and own account plans to unlock investments and drive advertiser’s business key branding and performance metrics - Develop and implement best practices for client interaction, sales and...

  • Client Partner

    9 hours ago

    Johannesburg, South Africa Meta Full time

    **Client Partner - Sub-Saharan Africa Responsibilities**: - Identify and prioritize business opportunities, commit to driving business impact for Facebook clients - Define and own account plans to unlock investments and drive advertiser’s business key branding and performance metrics - Develop and implement best practices for client interaction, sales and...

  • Senior Ms Client Partner

    9 hours ago

    Johannesburg, South Africa NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Client Partner

    9 hours ago

    Johannesburg, South Africa Barrows Full time

    **Barrows** **Johannesburg Studio** Moving Retail Forward | Moving Communities Forward | Moving People Forward **About BARROWS** We’ve been operating in the global retail design realm for over 30 years, continually growing and adapting to meet the demands of each of the regions we operate in. Everything we do is centered on a single overarching...

  • Associate Partner

    1 week ago

    Johannesburg, South Africa People Solved Full time

    We are seeking competitive, skilled, experienced **Associate Partners** who have **mastered Project Management, People Leadership, and Client Management**, and who share our enthusiasm, passion, and drive for excellence in everything that we do. **KEY RESPONSIBILITIES WILL INCLUDE**: **Client Engagement responsibility**: The Associate Partner will own...

  • Partner Manager

    2 weeks ago

    Johannesburg, South Africa F & G Sourcing Specialist Full time

    A reputable Software Company that is based in Sandton is seeking a Partner Manager to join their team. **Requirements**: - A degree in business, administration/management, communications, or a related field. - 3 - 5 years of experience in a partner management/software sales environment - Strategic thinkers with amiable personalities. - Positive outlooks. -...

  • Partner Growth Manager

    2 days ago

    Johannesburg, South Africa Optimal Growth Technologies Full time

    Optimal Growth Technologies is looking for a Partner Growth Manager to provide day-to-day on-boarding and management of various retail partners. Business development and negotiation will be core to the role as the client looks to build its partner network for its innovative lending and vouchering products. **Requirements**: - Marketing Degree - 5-10...

  • Partner Sales Executive

    7 days ago

    Johannesburg, South Africa UiPath Full time

    Life at UiPath: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...

  • Advisory Partner

    3 months ago

    Johannesburg, South Africa The Recruitment Council Full time

    Advisory PartnerEmpowering Clients Through Strategic Financial Planning and Wealth ManagementThe Advisory Partner role is ideal for a seasoned financial professional who excels in relationship building, strategic financial advising, and business development. This position requires an individual skilled in guiding clients through a comprehensive range of...