Customer Relations Officer

2 weeks ago

Sandton, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Senior Customer Relations Officer

Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Varsity College, Sandton Campus has a vacancy for a Customer Relations Officer.**

**Duties and Responsibilities**:
**Student Registration and Academic Progression Counselling**
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out
- etc.) to ensure that student is advised correctly.
- Supports the Senior Customer Relations Officer, Campus Deputy Head and/ or Head: Academic Operations in co-ordinating the Retention Project on campus.

**Active Student Engagement and Support**
- Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.
- Manage the dissemination of policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

**Student Query Resolution**
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
- Captures details of all student contact made by the Customer Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.

**Cross Departmental Query Resolution**
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.

**Team Support, General & System Administration**
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.

**Competencies required**:

- Advanced Interpersonal and communication skills
- Computer proficiency
- Planning & time management skills
- Results driven and able to handle pressure
- Professionalism
- Empathy
- Customer service driven/focused
- Advanced administrative and organisational skills

**Minimum Qualification Requirements**:

- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.

**Minimum Experience Required**:

- Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.

**Customer Relations Officer Working Hours**:
**Centre Core Hours**:

- Monday to Thursday: 07h00 to 18h30
- Friday: 07h00 to 17h00
- Saturday: 08h00 to 13h00

**Shift Hours**:
**Shift 1**:

- Monday to Thursday: 07h00 to 16h00
- Friday: 08h00 to 17h00

**Shift 2**:

- Monday to Thursday: 09h30 to 18h30
- Friday: 07h00 to 11h00
- Saturday: 08h00 to 13h00

When students are not on campus throughout the year normal working hours apply.

  • Customer Relations Officer

    Found in: Talent ZA C2 - 1 week ago

    Sandton, South Africa Varsity College Full time

    Direct Reporting Line: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Customer Experience and Design Officer

    17 hours ago

    Sandton, South Africa Just Gym Full time

    Overview **Reference** CXO001 **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Wednesday, August 16, 2023 **Closing date** 30 Sep 2023 23:59 **Planet Fitness**: Planet Fitness is the largest privately owned Health and Wellness Group in South Africa with a national footprint...

  • Customer Experience Officer

    2 days ago

    Sandton, South Africa Just Gym Full time

    Overview **Reference** CXO001 **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Tuesday, July 25, 2023 **Closing date** 25 Aug 2023 23:59 - Fostering a customer-centric internal & external culture Focusing on optimizing the customer journey, placing the member at the heart...

  • Customer Relationship Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa Servest Careers Full time

    Servest Office Services, a business unit of the Servest Group has a vacancy for a Customer Relationship Manager. The role will lead a team of Key Account Managers and Quality Controllers with the objective to build and maintain mutually beneficial, sustainable, and profitable client relationships.The duties include the retention of existing customer base and...

  • Front Office Manager

    7 days ago

    Sandton, South Africa HotelJobs.co.za Full time

    We are looking for a friendly, professional, and customer-oriented Front Office Manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts. Front...

  • Visa Application Officer

    7 days ago

    Sandton, South Africa Capago International Full time

    We currently operate in 10 countries and welcome more than 250,000 visa applicants yearly. As part of our development, we are looking to strengthen our Visa Application Department and are looking for an experienced Visa Application Officer who is looking for new challenges within a dynamic and human-focused company. **The VAO at Capago has the following...

  • Office Assistant

    2 days ago

    Sandton, South Africa Broll Property Group Full time

    **PURPOSE**: DUTIES & RESPONSIBILITIES: - Administrative assistant responsibilities - Prepares letters, memos, forms, and reports according to written or verbal instructions. - Manages calendars and schedules appointments. - Answer and direct phone calls - Maintain contact lists - Produce and distribute correspondence memos, letters, faxes, and forms -...

  • Officer: Customer Service

    7 days ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Oem Customer Experience Specialist

    2 days ago

    Sandton, South Africa Unique Personnel Full time

    **Job Number** - 69324 **Job Type** - Permanent **Job Title** - OEM Customer Experience Specialist **Computer Skills** - MS Office Suite **Industry** - Automotive **City** - Sandton **Province** - Gauteng**_ RESPONSIBILITIES:_** - Development and management of a customer loyalty programme for the brand and create lifetime - value through the...

  • Customer Care Specialist

    17 hours ago

    Sandton, South Africa OneSpark (Pty) Ltd Full time

    OneSpark (Pty) Ltd is looking for Customer Care Consultant. This is a customer facing role, so experience and confidence in engaging telephonically is essential. The role requires someone who is passionate about offering the best customer experience. You will be required to assist customer with their requests and queries through to resolution. We are...

  • Office Administration

    2 days ago

    Sandton, South Africa Enterprise Outsourcing Full time

    Enterprise Outsourcing is looking for an organized, competent Office Assistant for our Shared Service Center. **Job purpose and key deliverables**: **1. Debtors and Creditors**: - Customer billing - Customer and Supplier recons - Debtors payment allocations - Payment follow-ups - Daily and monthly payment lists - Processing of invoices **2. Procurement and...

  • Gcs Customer Support

    2 days ago

    Sandton, South Africa BD Full time

    **We are the makers of possible**: BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the...

  • Customer Experience Specialist

    Found in: Whatjobs ZA C2 - 4 days ago

    Sandton, South Africa JeloCorp Full time

    Our client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events. To be successful in this role, the ideal candidate is to be mainly responsible for the customer operations department, responsible for building customer operation and customer loyalty programmes for the automotive brand....

  • Customer Experience Specialist

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa Jelocorp Full time

    Our client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events.To be successful in this role, the ideal candidate is to be mainly responsible for the customer operations department, responsible for building customer operation and customer loyalty programmes for the automotive brand....

  • Customer Experience Specialist

    Found in: Adzuna ZA B C2 - 1 week ago

    Sandton, South Africa Adzuna ZA B C2 Full time

    Our client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events.To be successful in this role, the ideal candidate is to be mainly responsible for the customer operations department, responsible for building customer operation and customer loyalty programmes for the automotive brand....

  • Customer Experience Specialist

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Sandton, South Africa JeloCorp Full time

    Our client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events.To be successful in this role, the ideal candidate is to be mainly responsible for the customer operations department, responsible for building customer operation and customer loyalty programmes for the automotive brand....

  • Administration Officer

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Sandton, South Africa IOCO Full time

    We have an exciting career opportunity for an Administration Officer with great scope and the potential for rapid advancement based on performance. The successful candidate will be responsible for providing key administrative functions within our head office. This role requires the ability to work under pressure and a continuous display of a high level of...

  • Office Manager

    3 days ago

    Sandton, South Africa AUTO24 Full time

    AUTO24.africa, a leading online marketplace for certified used cars in Africa, is expanding its operations to South Africa. We are seeking an experienced and highly organized Office Manager to join our dynamic team. We are one of the main platforms for buying and selling used vehicles in Africa. As a dynamic technology company, we are revolutionizing the...

  • Receptionist/office Assistant

    2 days ago

    Sandton, South Africa Pele Energy Group Full time

    **The Role** The Receptionist/Office Assistant will be responsible for providing administrative and office support including front desk / receptionist duties, scheduling meetings, supporting office events and other office support related activities such as assisting the business with admin work and resolving office related issues and requests on...

  • Front Office Agent

    7 days ago

    Sandton, South Africa Hilton Full time

    A Front Office Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As a Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent...