Customer Relationship Manager

Found in: Talent ZA C2 - 2 weeks ago


Sandton, South Africa Servest Careers Full time

Servest Office Services, a business unit of the Servest Group has a vacancy for a Customer Relationship Manager. The role will lead a team of Key Account Managers and Quality Controllers with the objective to build and maintain mutually beneficial, sustainable, and profitable client relationships.

The duties include the retention of existing customer base and identification of growth opportunities within the said client base and to ensure all clients are in contract. The Customer Relationship Manager will also be responsible to identify and prioritise clients at risk and to implement risk mitigation processes and initiatives aimed at client retention.

This role is for a highly self-motivated individual with natural leadership abilities, a proven client relationship background and customer relations skills, strong administrative skills, effective problem-solving and negotiation, effective analytical skills, and effective report writing and presentation skills.

 



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