Product User Researcher
3 days ago
As part of the Ten MAID Product Management team, you will work closely with Product Managers, Customer Experience Managers and UX / UI Designers to define research problems and then execute research studies to solve them. You will involve these close peers at key stages of the research process, and work with them to interpret and demonstrate the outputs.
You’ll be a good storyteller. You’ll tell us stories that bring our users to life and create engaging artefacts for the Ten MAID Product Managers to refer to.
You’ll partner with product managers to help them empathise with our Ten MAID users and help validate that they are solving the right problems, based on what has been learnt.
You’ll get to work on lots of different things. You’ll work with senior stakeholders and help drive product strategy by providing valuable user insights.
**Who We Are**
At Ten our goal is simple, to become the most trusted service business in the world.
Ten is a leading global lifestyle management business with presence in over 20 offices globally and more than 950 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about Ten, please watch this short video here.
**Responsibilities**
**You’re a force for good and for change**
- Build a deep understanding of Ten MAID user problems and future needs.
- Champion the use of research to create valuable insights which inform and drive product direction.
- Collaborate with Product Managers, CX Managers, Designers and Analysts to define research problems and then execute research studies to solve them.
- Lead and drive research projects from start to finish, including defining objectives and hypotheses, defining appropriate methodologies, synthesising outputs, sharing insights in impactful ways, and working collaboratively with product teams to bring findings into the development process.
- Expert in conducting end-to-end user research studies; planning, recruitment, execution, analysis and delivery.
- Ensure research is involved at every stage of the product development process; from understanding problems, the evaluation of concepts to monitoring of products post-launch.
- Develop compelling outputs and artefacts based on research e.g. customer journey maps, usage reports, survey results, industry benchmarking reports.
- Integrate insights from various sources to build a holistic customer view (e.g. user research, analytics, broader trends, etc)
- Foster and defend the voice of the Ten MAID user.
- Work collaboratively with the key stakeholders to define a Product Research roadmap.
- Carry out qualitative and quantitative analysis of usage, adoption, performance of Ten MAID features.
- Create and present research reports & findings in Product Forums, Product Newsletters, as well as creating support materials for QBRs, RFPs and business meetings.
- An expert’s understanding of rigour and methodological validity in research.
- Develop strong partnerships with Product Managers and Designers - to positively challenge assumptions, unpick ambiguous contexts and define problems to solve.
- Communicate research findings in creative and impactful way - bringing research to life.
- Confident in presenting results, insights and recommendations to stakeholders at all levels.
**Requirements**:
- Minimum 2 year's experience as a user researcher
- Demonstrable software/technology user research-based experience
- Experience in a wide range of methodologies, e.g. interviews, diary studies, surveys, usability testing
- Experience in planning and designing research studies using various methods to gain impartial and targeted insights which feed into decisions
- Prior experience in the full end-to-end product lifecycle from research to delivery, with evidence of successful outcomes
- Confident, great communicator, passionate, positive
**Benefits**
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an
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